Senior Tech Ops Engineer

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are seeking a highly analytical, driven, and experienced Mfg Ops Engineer to manage contract manufacturing vendor relationships and drive operational excellence in our high-velocity manufacturing operations. In this role, you will lead the end-to-end strategic partnership with vendors providing critical design, development, manufacturing, and integration services for AWS servers and rack integration. You will be responsible for optimizing vendor performance across cost, quality, capacity, delivery, compliance, and sustainability while ensuring efficient manufacturing capacity and timely delivery of products to AWS data centers globally. As a Tech Ops Engineer, you will act as the primary point of escalation for all vendor-related issues, manage material flow and logistics, and drive continuous improvement initiatives. This role requires exceptional leadership in delivering detailed plans to execute complex rack build deployments while collaborating with cross-functional teams including hardware engineering, supply chain, quality, lifecycle management, operations, compliance, and sustainability. Key job responsibilities Vendor Management & Operational Excellence Day-to-day management responsibility for high-velocity assembly operations Act as point of escalation for all vendor-related issues including production, engineering, business continuity planning, and quality Manage vendor operational excellence through data-driven metrics and continuous improvement activities Lead quality defect evaluation and internal escalation/coordination for complex corrective and preventive actions (CAPA) Influence partner processes, technologies, and policies to achieve mutual benefits for both organizations in a sustainable manner Manage multi-discipline hardware development teams across CM/OEM/ODM vendors Supply Chain & Materials Management Manage material flow and logistics to enable manufacturing execution Deep dive and solve supply chain blockages that affect rack delivery SLAs Analyze production schedules and demand forecasts, ensuring customer requirements are met while maximizing site utilization Drive material reuse opportunities, improving AWS's overall circular supply chain Lead and orchestrate the flow of materials, testing scripts, and BOM deployment at manufacturing sites Process Improvement & Engineering Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure Own process engineering optimization and cost reduction initiatives for sustaining projects Guide best practices on manufacturing including process control, line optimization, tool effectiveness, and repeatability & reproducibility (R&R) Propose design changes that will enhance product sustainability Evaluate product Engineering Change Orders (ECOs) and drive multi-system process and system changes Conduct system-level analysis to optimize production operations Analysis & Strategic Planning Drive complex business analysis to identify opportunities to improve internal and external processes Design and maintain scalable, reliable analytical tools, dashboards, and metrics to drive key decisions and resource prioritization Develop and implement innovative sourcing strategies that meet AWS's cost objectives through in-depth analysis of cost drivers and bill of materials Craft compelling data-driven narratives and presentations that inform strategic decision-making Use written communications to influence product strategy Cross-Functional Collaboration Work cross-functionally to identify and apply best practices and continuous process improvements Influence internal technical teams to drive multi-system process and system changes Set project requirements and drive results across internal and external teams Building and maintaining positive relationships with stakeholders in Supply Chain, Design Engineering, Quality, Deployment, and product leadership Mentor team members on best practices for man

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