Robotics Service Expert PLC Systems

Benefits

Additional Information

As Service Expert, you are the technical owner of the PLC software layer and hardware of the conveyor systems at Movu (MCS/Metafora). You manage and develop the PLC knowledge base to support our field service engineers and remote support as second-line support. You combine deep PLC expertise with a product-oriented mindset. Your Tasks & Responsibilties: Manage PLC-related product knowledge Manage the PLC-related technical data of conveyor systems and make it available in an accessible way for service technicians and the helpdesk Maintain PLC software versions and standards Document diagnostics, fault handling, and recovery procedures Define update and upgrade guidelines Maintain as-built software documentation Second-line support & technical escalations Remotely support the field service team as second-line support Act as the point of contact for PLC-related technical escalations from Service and the first-line helpdesk Analyse PLC/software issues in the field and determine the correct prioritisation towards the Quality Monitoring Board (Movu Q) Participate in the Quality Board and represent Service Operations Take part in a rolling 24/7 support system for teams and customers Troubleshooting & system support Troubleshoot and support existing PLC-controlled systems Analyse software-related malfunctions and system behaviour Support and validate PLC software updates, parameter changes, and bug fixes Support on-site interventions when required (no greenfield development) Training, standards & continuous improvement Support the creation and delivery of PLC-related training for service teams. Act as the point of contact for the latest PLC-related product information Develop and improve structures, tools, and guidelines for how service engineers troubleshoot and maintain PLC systems Monitor the serviceability and stability of PLC software and act as a driving force for improvements in future releases Manage PLC-related technical changes and coordinate the required field actions Collect customer and field feedback on PLC functionality and translate and prioritise this towards Software teams. Master's degree in Automation, Electromechanics, or equivalent through relevant experience Minimum 3 years of experience with PLC systems (programming, troubleshooting, commissioning, or service) Strong knowledge of PLC software; experience with Siemens TIA Portal and TwinCAT is a strong advantage Affinity with high-tech industrial automation solutions and software-driven products (experience with conveyor systems is a strong plus) Hands-on, analytical, and comfortable taking ownership and responsibility Willingness to travel approximately 30% of the time worldwide Good knowledge of Dutch and English; French is a strong asset Not afraid to work hands-on at customer sites Good computer skills (MS Office, Teams) Communicative, customer-oriented, eager to learn, and able to collaborate effectively with cross-functional teams Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.

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