Warehouse Coordinator

Responsibilities

• Receive incoming telephone calls, assess, and dispatch service calls.
• Provide feedback to the call center for call loading improvements and customer concerns.
• Prioritize and determine the best available technician to complete jobs.
• Ensure proper communication with customers to gather all pertinent information for service calls.
• Consistently follow-up with customers to ensure completion and satisfaction.
• Track all service calls and provide reporting and metrics to management.
• Promote the sale and implementation of service agreements to customers.
• Order, receive, and research parts for open service calls.
• Pull, stage, and load material for installers.
• Unload and receive trucks from the manufacturing facility and UPS.
• Process out of box failures, returns, and cores.
• Maintain a clean and organized warehouse.
• Serve as the single point of contact for part sales (10-20 per month).
• Assist the field team with call overloads and direction.
• Provide field team with parts support to help minimize return trips.
• Perform monthly technician's rides to better understand team support requirements and business needs.
• Coordinate with National Accounts service dispatch.
• Provide administrative/back-up assistance to Service Supervisor.
• Communicate via phone and email as needed.
• Work with Installation coordinator on manpower sharing opportunities to increase productivity.
• Perform work according to the Field Operations Policy and Procedures Manual.
• What You Need to Succeed:
• 1+ year of customer service or dispatching experience.
• 1+ year of experience ordering/receiving parts or inventory control.
• High School Diploma or GED.
• Valid state driver's license, without restrictions.
• Additional Preferred Skills and Experience:
• Excellent written and verbal communication skills.
• Time management and organizational skills.
• Computer and Microsoft Office skills.
• Ability to lift and/or carry weight from 50-75 lbs.
• Self-motivated and requires minimal supervision.
• Ability to handle multiple priorities.
• Customer service oriented.
• SAP experience.
• 2+ years of service management/call center/field service experience desirable.
• Why Work for Us?
• Allegion is a Great Place to Grow your Career if:
• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
• What You'll Get from Us:
• Health, dental and vision insurance coverage, helping you "be safe, be healthy"
• Generous Vacation and Sick Time
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance -Short-Term and Long-Term coverage,

Benefits

Additional Information

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Warehouse Coordinator - Stanley Access Technologies, Wixom, MI Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world-class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. Warehouse Coordinator The Warehouse Coordinator plays a crucial part in driving operational efficiency and customer satisfaction. We are looking for energetic, detail-oriented leaders who focus on execution, meet commitments, and have a passion to exceed customer expectations.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at allegion? Share your experience