Program Manager - Work & Asset Management
External
Cenhud · PoughkeepsieFull-timeOn-site2w ago
Business AnalysisComplianceDocumentationLeadershipSAP
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Benefits
Competitive compensationMedical, dental, and vision insurance401(k) retirement savings plan with substantial company matchLife and travel insuranceTuition assistanceWellness reimbursement programPaid holidays and vacationWhat is a Program Manager - Work & Asset Management?What does a Program Manager - Work & Asset Management do?Accountable for the strategy, execution, and ongoing value of the work and asset management transformationServes as a change agent for the Enterprise Transformation Program by championing adoption of new work management processes and platforms, helping operational teams transition from current-state workflows to target-state capabilities, and reinforcing the case for change at the frontline levelOwns the strategy and roadmap for the work and asset management domain across field service management, EWAM, and the broader work management ecosystem, ensuring alignment with work optimization and grid intelligence prioritiesDefines and prioritizes platform requirements and build activities, balancing operational value, safety considerations, and technical feasibility to deliver outcomes that improve crew productivity and asset performanceValidates platform design decisions against operational reality and leads process-to-system mapping across the domain, identifying gaps between current business processes and target-state capabilities and driving their resolutionDevelops and maintains domain-specific process documentation including current-state and future-state process maps, workflow diagrams, and integration specifications that anchor decision-making across the programDrives cross-functional alignment with project management, technical architecture, and business leadership during platform build, testing, and implementation, removing barriers and resolving conflicts that threaten delivery outcomesDefines and owns the user acceptance testing strategy for platform builds within the domain, ensuring operational requirements are validated before deploymentLeads EWAM vendor evaluation and implementation readiness from the business perspective, defining domain-specific requirements, integration specifications, and lessons learned from prior platform deploymentsIdentifies and owns cross-domain integration requirements between work management platforms and adjacent systems (e.g., GIS, SAP, AMI), facilitating working sessions with operational subject matter experts to capture and resolve dependenciesServes as the primary business process liaison between work domain operational leadership and the ETP, defining and tracking key performance indicators that measure platform adoption, operational value realization, and process maturityEnsures compliance with applicable regulations and standards relevant to utility field operations and asset managementProvides support for storm restoration effortsWhat does it take to be a Program Manager - Work & Asset Management?Required:Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field and 3+ years of experience in business analysis, business process design, or systems integration within a utility, energy, or similarly complex operational environment.Proven ability to own and drive transformation outcomes from strategy through execution, including roadmap definition, prioritization, and stakeholder alignmentDeep working knowledge of work management, field service management, or asset management business processes and supporting technology platformsDemonstrated ability to bridge business and technical stakeholders, translating operational requirements into system specifications and vice versaStrong process orientation with the ability to map, analyze, and redesign business processes in the context of system implementationExperience with business case development, requirements documentation, and user acceptance testingProficiency with Microsoft Office Suite, including Visio or similar process mapping toolsExcellent communication and facilitation skills with the ability to engage and influence stakeholders across operational, technical, and leadership levelsStrong analytical mindset with the judgment to make trade-off decisions across competing priorities in service of business outcomesAbility to workDental insuranceVision insurance401(k)Paid time off
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