Cluster Reservation Agent - Raffles & Fairmont The Red Sea

About the role

RESERVATIONS HANDLING - PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND ACCURATELY THROUGH OPERA / ACCOR SYSTEMS. - RESPOND PROMPTLY TO INQUIRIES VIA PHONE, EMAIL, WEBSITE, OR OTA PLATFORMS. - UPSELL HIGHER ROOM CATEGORIES AND PROMOTE HOTEL PACKAGES TO MAXIMIZE REVENUE. - ENSURE ALL BOOKINGS ARE CONFIRMED WITH COMPLETE AND ACCURATE GUEST INFORMATION. SYSTEM & REPORTING - MAINTAIN RESERVATION RECORDS AND UPDATE CHANGES, CANCELLATIONS, AND NO-SHOWS. - MONITOR DAILY ARRIVALS AND COORDINATE WITH FRONT OFFICE AND HOUSEKEEPING TEAMS. - PREPARE AND SEND DAILY / WEEKLY RESERVATION REPORTS AS REQUIRED. - ENSURE RATE PARITY ACROSS ALL BOOKING CHANNELS. GUEST COMMUNICATION & SERVICE - HANDLE SPECIAL REQUESTS (EARLY CHECK-IN, LATE CHECK-OUT, VIP AMENITIES, ETC.). - COMMUNICATE PROFESSIONALLY WITH TRAVEL AGENTS, CORPORATE CLIENTS, AND WALK-IN GUESTS. - RESOLVE BOOKING-RELATED ISSUES OR ESCALATE WHEN NECESSARY. JOB SPECIFICATIONS - MAINTAIN CONFIDENTIALITY OF GUEST INFORMATION IN LINE WITH DATA PRIVACY STANDARDS. COORDINATION & COMPLIANCE - LIAISE WITH SALES, REVENUE, AND FRONT OFFICE TEAMS FOR GROUP BOOKINGS OR LONG STAYS. - FOLLOW ACCOR POLICIES, RESERVATION PROCEDURES, AND BRAND STANDARDS. - SUPPORT IN OVERBOOKING SITUATIONS AS PER HOTEL REVENUE STRATEGY. PREVIOUS EXPERIENCE IN HOTEL RESERVATIONS OR FRONT OFFICE (PREFERRED, NOT MANDATORY FOR ENTRY-LEVEL). KNOWLEDGE OF OPERA PMS / ACCOR RESERVATION SYSTEMS IS AN ADVANTAGE. STRONG COMMUNICATION SKILLS IN ENGLISH (ARABIC IS A PLUS). CUSTOMER-ORIENTED WITH A POSITIVE AND PROFESSIONAL ATTITUDE. ABILITY TO MULTITASK AND WORK UNDER PRESSURE. BASIC KNOWLEDGE OF MICROSOFT OFFICE (EXCEL, OUTLOOK). Understanding of Ultra-Luxury guest expectations and brand alignment. experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in pre-Opening is a must. A proactive, anticipatory approach with a strong sense of ownership and accountability. Impeccable grooming and personal presentation aligned with Luxury standards.

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