Customer Success Manager, Mid-Market

Responsibilities

• Develop our Mid-Market accounts into our highest value customers who are strong advocates and promoters of our software
• Quarterback complex software implementations for top accounts
• Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
• Help design processes, structures, and tools to effectively scale account management
• Provide day-to-day guidance and support to managed accounts
• Expand customer value by working closely with customer sales teams
• Collaborate with the Product team to improve the experience for Qualia users
• YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
• 3+ years of experience in Customer Success Management (CSM), or comparable experience within the Title & Escrow industry, ideally with hands-on exposure to Qualia
• Proven ability to own, delight, and grow top customer relationships
• Skilled at driving value and retention through a consultative, relationship-driven approach
• Excellent listener who can understand customer needs and clearly communicate Qualia's value proposition
• Ambitious, enthusiastic, and tenacious, with a track record of consistently exceeding goals
• Comfortable getting into the details and solving problems independently
• Thrives in a fast-paced, multi-tasking environment and can adjust priorities on the fly
• Based in Austin, TX, with the ability to work in the office a minimum of two days per week is required.
• WHY QUALIA
• By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice .
• #LI-Hybrid

Benefits

Additional Information

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

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