Associate Manager, HR Technology - fixed term contract (12 months)

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Build our future together: As a member of our HR Technology team, you will play a key role in shaping and supporting a world class digital employee experience for our people. Our team partners closely with HR Centers of Excellence (COE), HR Business Partners and our HR Operations team, to understand their challenges and strategic priorities. We combine innovative HR process and operational support experience, with a strong appreciation of HR technology capabilities, to help these partners define their vision and business requirements. In collaboration with our IT partners, we support the introduction, optimization, and business support of our key enabling technologies. Where: Dublin (Ireland) Contract: Fixed term contract (12 months) Discover your role: The Associate Manager, HR Technology will provide business/functional analyst expertise and operational support across some of our key HR processes and platforms. In this role, you'll act as a core part of the HR Technology team working across a wide variety of functional HR domains and partner with our Technology team to help design, deliver and support world-class technology enabled HR processes. A key purpose of the role will be to shape the evolution of the employee experience in Workday particularly across our core business processes. This will involve working closely with our HR Operations and HRBPs to identity areas for process improvement, prioritizing these requirements/demands for Technology partner delivery, and managing operational support for end-users. You will also play a key role in the delivery of broader projects across HR Technology, such as the identification and delivery of new tool tools to optimize our end-to-end employee experience. Further, you will: Partner closely with HRBPs, HR Operations and Employee Services teams to understand their challenges, business priorities and associated prioritization. Armed with this knowledge, develop clear and concise business requirements. Use this input to contribute to the prioritized backlog that can be transitioned to IT Product Managers for solution design and delivery. Support the outputs of this delivery via user acceptance testing, ensuring solutions meet the needs of the business. Partner with stakeholders to ensure change/comms/training materials are updated in line with process changes. Support the delivery of successful and compliant business outcomes by applying business analyst capabilities (agile working, process design expertise, data analysis, critical thinking, problem solving, stakeholder communication, etc.) throughout project lifecycles. This could include identifying and implementing innovative new tools to support our workforce or extending the use of existing tools into new locations or new functional areas. Provide end-user support for Workday, ensuring our processes are supporting the resolution of queries in a customer centric manner. Manage the escalation process to our Technology partners for any technical issues/incidents. Use trends from ticket management to inform training/communication strategies and continuous improvement demands. Establish and maintain strong relationships with the HRBPs and HR Operations team, both locally and globally. Develop a keen understanding of their operational demands, translating these into actionable plans and requirements. Oversee the end-to-end journey of these demands from idea to operational delivery to ensure key stakeholders are kept informed of progress. Collaborate with our IT partners, in particular Product Managers, to ensure business and functional requirements are documented and understood. Ensure our prioritized demands are delivered within agreed timelines and to a level of quality expected by the business. Stay abreast of the latest industry trends and thought leadership, to ensure that we are keeping an eye on the future and art of the possible with regards all roadmap planning and delivery. This role requires: Bachelor's or Master's degree in a related field; or equivalent related professional experience. 5+ years of experience working in HR, ideally with a focus on Core HR processes/technology in a global environment. Hands-on business support of Workday HCM and Security. Demonstrated ability to translate critical business demands into high quality business and functional requirements. Extensive troubleshooting and communication skill, with the ability to understand business needs and distil and communicate complex details and data into consumable insights and recommendations. Passion for and understanding of HR issues, data analytics and trends, as well as industry best practices and frameworks relating to people strategy, analytics, and candidate/employee experience. Comfortable working with ambiguity, support diverse leaders, with diverse needs, in a unified direction. Experience in managing numerous projects that have been delivered on time, meeting business requirements, with high customer

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