HDIS District Installation Mgr (Rockaway, NJ)

Responsibilities

• Direct Manager/Direct Reports:
• This position reports to the Branch Install Manager
• This position has 2-5 direct reports
• Travel Requirements:
• Typically requires overnight travel 5% to 20% of the time.
• Physical Requirements:
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
• Working Conditions:
• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Construction/home improvement industry experience
• Prior experience managing residential home improvement install projects
• Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
• Preferred Education:
• Minimum Years of Work Experience:
• 10
• Preferred Years of Work Experience:
• Minimum Leadership Experience:
• No previous leadership experience
• Preferred Leadership Experience:
• Certifications:
• None
• Competencies:
• Action Oriented
• Directs Work
• Manages Ambiguity
• Builds Effective Teams
• Collaborates
• Communicates Effectively
• Customer Focus
• Strong time management and organizational skills
• Strong negotiating skills
• Strong bus

Additional Information

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The District Installation Manager (DIM) is responsible for the install customer experience by leading a team of associates to ensure sold jobs are managed effectively across the life cycle of the job, post-sale. This includes ensuring the effective execution of the Pre-Installation Inspection and Job Site Inspection processes, managing completing of job movement activities, and driving service and warranty programs. The DIM will oversee associates to effectively manage job flow processes including scheduling, completing job movement tasks, opening and closing services, and communicating with customers. Managing the PII and JSI processes includes performing audits of contracts and measures and conducting site visits with the team to improve overall effectiveness. The DIM will address escalations or questions pertaining to contract scope adjustments, customer escalations, and job expense approvals such as customer concessions and Service Provider add-labor charges.

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