Student Services Manager

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Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Student Management, Level A Job Title Student Services Manager Department Administrative Support | Department of Geography Compensation Range $5,365.42 - $7,709.92 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job. Posting End Date June 26, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date Ongoing At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. Job Description Summary The Student Services Manager provides strategic leadership for the development, delivery, and continuous improvement of undergraduate and graduate programs in the Department of Geography. The Department offers a broad suite of programs spanning the Faculties of Arts and Science, including the BSc Major in Geographical Sciences, BA Major in Human Geography, BA Major in Environment and Sustainability, BA Major in Urban Studies, Minor in Human Geography, Minor in Environment and Sustainability, Minor in Urban Studies, Minor Geographical Info Science and Geographic Computation (GIS&GC), Certificate in Climate Studies and Action, and MA, MSc, and PhD degrees. The role supports a large and complex student population, including over 500 undergraduate majors, 200 minors, 80 certificate students, and approximately 5,700 undergraduate course enrolments across 75 sections. The graduate program comprises roughly 100 master's and doctoral students. This position leads key student services functions such as program planning, admissions evaluation, outreach and recruitment initiatives, and academic advising that fosters student success, retention, and career development. The Manager acts as a central liaison with internal and external partners to ensure coordinated service delivery. In addition, the role oversees staff supervision, teaching assistant appointments, student awards, budgets, and departmental events, ensuring efficient operations and alignment with institutional priorities and policies. Organizational Status Reports to the Administrator. The incumbent works independently, with initiative and considerable autonomy. Takes direction from the Head and Associate Heads. Work Performed Program Leadership & Strategy Leads planning, delivery, and continuous improvement of undergraduate and graduate programs, including recruitment, admissions, and advising. Provides strategic analysis and recommendations on enrolment management, curriculum delivery, course scheduling, and student services. Co-chairs undergraduate committees and advises the graduate committee. Academic Advising Manages undergraduate and graduate admissions, including holistic evaluation of applicants and enrolment planning. Provides expert academic advising on degree requirements, progression, and career pathways. Assesses transfer credit, program eligibility, course registration, and graduation requirements. Advises students on academic and personal challenges; connects students with campus supports and services. Supports student success, retention, and progression through proactive outreach and case management. Scheduling & Registration Oversees course registration, program approvals, and record accuracy (e.g., standing, credits, progression). Monitors enrolments, waitlists, and course capacities; adjusts restrictions to support access and program needs. Conducts student progress reviews and ensures compliance with continuation requirements. Leads course scheduling, exam coordination, and instructor support in alignment with Faculty and University policies. Provides guidance on grading practices, academic regulations, and instructional procedures. Operational Management Oversees day-to-day student services operations, including supervising staff, assigning work, and managing priorities. Manages teaching assistant appointments, workload allocation, contracts, and payroll in accordance with collective agreements. Administers funding, awards, and operating budgets. Outreach, Recruitment & Communications Develops and delivers recruitment, outreach, and promotional initiatives (e.g., events, presentations, partnerships). Oversees program communications, including website content, advising materials, and calendar updates. Acts as liaison with students, faculty, alumn

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