General Manager - Mercure Hai Phong

Responsibilities

• Financial Management:
• Analyze monthly P&L and financial reports, identifying deviations from business plan goals and reporting findings to Owners Operations;
• Develop, implement and manage operational department goals; conduct daily management briefings on key activities:
• Ensure compliance with corporate audits, health and safety regulations and statutory requirement;
• Evaluate guest needs, guest mix and competitive positioning; recommend appropriate service and operational changes;
• Anticipate and address guest issues through proactive processes that promote satisfaction;
• Represent the Brand credibly to the market, guests and heartists; personally welcome key accounts and patrons;
• Maintain positive owner relations through appropriate and timely communications with the Owner's representative;
• Team Management:
• Manage team performance, conduct evaluations and address performance issues within operational departments;
• Train, develop and coach team members; identify and nurture high-potential staff for advancement;
• Monitor team performance, professionalism and attitude on a continuous basis
• A minimum of 5 years of experience as a General Manager in a premium or midscale hotel, preferably within Vietnam;
• Proven ability to drive a dynamic team with enabling and collaborative leadership style;
• Strong knowledge in rooms, sales & marketing, digital marketing, e-commerce, and food & beverage services;
• Proficiency in English and Bachelor degree are required.
• Employee benefit card offering discounted rates at Accor hotels worldwide;
• Develop your talent through Accor's learning programs;
• Opportunity to grow within your property and across the world;
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

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