Desktop Support Tech 1

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Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta". About this Position PC Services Desktop Support Tech I position provides an entry level enterprise computing support position for Primerica. Employee's computer devices (hardware and software) and to support initiatives of the Company. This is an onsite role, 5 days in the office Location: Duluth, GA Salary: $40K Responsibilities & Qualifications Support Primerica Employee's electronic devices - Respond and interact with user's 2nd level Helpdesk calls for Desktop support for hardware and software issues and Primerica's A/V conference rooms (the calls are tracked via Jira Service Management). Deliver and install new hardware and software to corporate users - Build, deliver, install and guide the user on how to use the product and/or products (purchases for computers, monitors, keyboards, etc. ordered through PC Services). Assist facilities department with electronic relocations for employee's work environment - Relocate user's PC, peripherals, and cables from one location to another and ensure functionality for user. Track network connectivity for the endpoint and track the station location on the network per security protocol. Properly Dispose of Primerica End Of Life electronic devices - Follow the process and procedures of PC Services for disposing and organizing the End of Life Primerica electronic assets that are no longer functioning. Assist team mates in palletizing and storing EOL electronic equipment in our receivable room and loading dock. Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. Communicate effectively both verbal and written, Good knowledge of computers and a desire to learn new products and systems. Education : Some college or associate's degree in Hardware and Software of computer devices, Business Information Systems, Networking or related fields. Experience: 1-3 years of related field work FLSA status: This position is exempt (not eligible for overtime pay): No

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