IT Support

Responsibilities

• Provide first-level technical support for hardware, software, and basic network issues
• Troubleshoot system issues using tools (e.g. CMD, PowerShell) and document findings
• Set up, configure, diagnose and deploy devices (laptops, desktops, peripherals)
• Support and manage devices using MDMUEM platforms
• Manage IT equipment inventory and asset tracking
• Service and repair of computer equipment
• Laying of LAN cable & LAN connection while setting up of LAN and Wireless equipment
• Handle support tickets and ensure timely follow-up and resolution
• Assist with user account setup and access management
• Perform basic system maintenance, updates, diagnose and checks
• Provide on-site support when required
• Maintain documentation (support logs, guides, configurations)
• Liaise with vendors or internal teams for issue resolution
• Perform ad-hoc IT support tasks as assigned
• Min Qualifications:
• Diploma in Information Technology. Computer Science, or a related field
• Basic knowledge of hardware, software, and network troubleshooting
• Familiarity with MDM/UEM platforms and ticketing systems is preferred
• Strong problem-solving skills and attention to detail
• Good communication skills and a service-oriented mind set
• Able to work independently and provide on-site support when required

Additional Information

Job Summary: The IT Support Executive provides first-level technical support to ensure the smooth operation of IT systems, devices, and platforms across the organisation. This role involves troubleshooting hardware and software issues, managing devices through MDM/UEM systems, supporting users, and maintaining IT assets and documentation.

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Company Intel

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