Retail Training Operations Executive - Elizabeth Arden

About the role

Are you passionate about retail, training, and creating exceptional customer experiences? We're looking for a highly organised and driven Retail Training Operations (RTO) Executive to join our Elizabeth Arden team and play a pivotal role in enabling our Beauty Consultants to thrive. In this fast-paced and dynamic role, you'll be the engine behind best-in-class training execution, seamless retail operations, and engaging field communication. From coordinating national training events to supporting product launches and field teams, you'll ensure our retail network is fully equipped to deliver outstanding performance and unforgettable customer moments. If you love variety, thrive on organisation, and enjoy working cross-functionally, this is your opportunity to make a real impact

Responsibilities

• Training & Field Enablement
• Manage onboarding for new starters, including uniforms, training setup, and system access
• Coordinate national training sessions and conferences (logistics, communications, travel)
• Maintain training records and support delivery both remotely and on-site
• Create and update engaging training materials (product guides, quick-reference tools)
• Retail Operations & Execution
• Own and communicate the retail calendar to field teams
• Deliver national incentive programmes aligned with launches and commercial priorities
• Oversee operational processes such as tester ordering, product allocations, hygiene standards, and documentation
• Maintain and improve SOPs, ensuring consistency and compliance across the network
• Partner with staffing agencies to coordinate and book field staffing requirements
• Field Communication & Engagement
• Manage the central inbox and respond to field queries in a timely, supportive manner
• Deliver regular consultant communications (monthly/quarterly)
• Maintain internal communication platforms and portals to keep teams informed and engaged
• CRM & Systems Management
• Own and manage CRM tools, including inventory tracking, service updates, and compliance
• Support email campaign setup and rollout
• Coordinate device deployment and in-store IT setup
• Supply Chain & Logistics
• Manage product kits (PKs) and coordinate store dispatches
• Liaise with warehouses and suppliers to ensure timely deliveries
• Track shipments, troubleshoot issues, and support stock management and cleanup
• Visual Merchandising Support
• Support VM updates and execution for new product launches
• Provide guidance to stores and resolve merchandising challenges

Requirements

• Highly organised multitasker who thrives in a fast-paced retail environment
• Detail-oriented with a strong focus on operational excellence and flawless execution
• Confident communicator with excellent stakeholder management skills and the ability to build strong relationships across field and head office teams
• Proactive and solutions-focused, continuously identifying opportunities to improve processes and enhance efficiency
• Collaborative team player with a positive, can-do attitude who enjoys variety
• Takes pride in delivering high-impact support across multiple areas
• Bachelor's degree (or equivalent practical experience)
• Experience in administrative support, retail operations, field support, or training (beauty industry experience preferred but not essential)
• Strong organisational and project management skills, with the ability to manage multiple priorities effectively
• High attention to detail and commitment to accuracy
• Advanced computer literacy, particularly in Microsoft Office (Excel and PowerPoint)
• Experien

Benefits

Additional Information

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company's DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand. Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio-which consists of some of the world's most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances-is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more. We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers. We are Revlon, together, transforming beauty. This role is a Hybrid Role: Employees are expected to work from our Mornington Crescent, London office 3 days per week and may work remotely the remaining days.

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