Senior Manager, Credit Risk

About the role

The Senior Manager, Credit Risk is responsible for executing and maintaining the company's credit policy, underwriting governance, and guideline framework across originations. This role serves as the central point of contact for credit-related questions, ensuring consistent application of underwriting standards and alignment with investor requirements. This position emphasizes practical decision making, policy clarity, and operational consistency. The role is responsible for translating complex or ambiguous guidelines into clear internal standards, maintaining underwriting authority structures, and supporting scalable credit decisioning across the organization. While this role does not own overall credit strategy or portfolio level risk decisions, it plays a critical role in enabling those outcomes by ensuring that policy, guidelines, and decision frameworks are accurate, usable, and consistently applied. In this capacity, the role functions as the operational backbone of credit risk governance while also providing informed, experience-based input to support effective risk oversight. Core Responsibilities Credit Policy and Guideline Management Own drafting, updating, and maintenance of underwriting guidelines and credit policy Translate investor guidelines and overlays into clear, actionable internal standards Ensure alignment between internal policy, investor requirements, and operational practices Maintain documentation of policy interpretations and decisions for consistency and auditability Underwriting Governance and Authority Framework Maintain and enhance underwriting authority structures, including approval tiers and escalation paths Support testing and validation of underwriting authority frameworks Ensure consistent application of authority levels across underwriting teams Identify gaps or inconsistencies in decisioning and recommend corrective actions Credit Decision Support (Primary Point of Contact) Serve as the first point of contact for guideline questions and credit policy clarifications Provide clear and consistent interpretations of underwriting standards Evaluate edge cases and provide structured, well-reasoned decisions Escalate only material or novel scenarios as appropriate Tools and Decision Infrastructure Develop and maintain: Guideline grids Investor overlay matrices Decision trees and reference materials Improve usability and accessibility of credit guidance across underwriting and operations Reduce reliance on ad hoc decision making through structured tools and documentation Credit Performance Feedback Loop Review defaulted loans and perform root cause analysis Identify trends and potential gaps in underwriting, policy, or guideline clarity Provide recommendations for policy or process improvements based on findings Support continuous improvement of credit standards through data driven insights Risk Documentation and Control Support Maintain credit risk policies and procedures in alignment with approved practices Ensure documentation supports audit readiness and control requirements Support internal and external audits by providing evidence of policy application and governance practices Track and document changes to guidelines and policy over time Decision Authority Final authority on routine guideline interpretations and credit policy clarifications Approval authority for standard policy and procedure updates within defined parameters First pass review and assessment of defaulted loans for purposes of policy feedback and improvement Escalation of material, high risk, or novel scenarios to VP of Risk Operating Model Operates as a senior individual contributor with functional ownership of credit policy and governance No direct people management responsibilities Expected to influence underwriting, operations, and cross functional stakeholders Acts as the primary gatekeeper for credit policy interpretation and application

Benefits

Additional Information

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That's why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

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