Customer Care Specialist I - Bilingual Contract

Responsibilities

• We count on you to:
• ✔️ Provide friendly, efficient, and professional customer service
• ✔️ Resolve issues quickly and effectively
• ✔️ Recommend solutions that enhance the customer experience
• ✔️ Work within assigned client programs to meet performance goals
• Your Key Responsibilities :
• 💡 Engage with Customers: Handle inbound and outbound calls based on your assignment.
• 📚 Learn & Grow: Successfully complete training and stay updated with ongoing learning.
• 📝 Process Requests Efficiently: Enter and manage orders, handle cancellations/changes, and request reprints or credits.
• 🔒 Protect Customer Data: Ensure security and privacy for every interaction.
• 💻 Utilize Tools & Resources: Accurately enter data and ensure smooth follow-up processes.
• 📊 Track Performance & Improve: Monitor individual performance and contribute to team success.
• 📞 Make an Impact: Participate in outbound calls as needed to meet client objectives.
• 👥 Be a Team Player: Support team and company goals while maintaining a professional and secure work environment.
• Are You the Right Fit?
• ✔️ Education: High School Diploma/GED required
• ✔️ Experience: 0-2 years (Customer service, banking, or retail experience is a plus!)
• ✔️ Skills You Bring:
• ✅ Strong multitasking abilities
• ✅ Attention to detail
• ✅ Excellent communication & interpersonal skills
• ✅ Basic computer knowledge
• ✅ Willingness to learn & grow with ongoing training
• Join us and be part of a team that makes a difference-one customer at a time! 🚀
• Must take & pass bilingual assessment.
• BASE PAY: $16.50/hr + bilingual pay
• SCHEDULES FALL BETWEEN 7:00 AM - 8:00 PM MONDAY - FRIDAY WITH WEEKEND ROTATIONS.
• Contract Position.
• The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.

Benefits

Additional Information

BASE PAY: $16.50/hr + bilingual pay SCHEDULES FALL BETWEEN 7:00 AM - 8:00 PM MONDAY - FRIDAY WITH WEEKEND ROTATIONS.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Vericast? Share your experience