Financial Services Representative I - Finance & Risk Management

Requirements

• Two years of experience performing financial or administrative tasks, providing support and coordination for a division or program.
• (An associate's degree from an accredited college or university in public or business administration, finance, accounting, or a closely related field, as determined by human resources at the time of recruitment, may substitute for two years of required experience)
• (Relevant experience and/or education from an accredited college or university may be substituted.)
• OR
• Three years of experience with Pima County as an Administrative Assistant I or II or similar administrative classification within Pima County.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application, or write "see resume" on your application.
• Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):
• Minimum t wo (2) years customer service experience, in-person and p

Benefits

Additional Information

Job Description Summary Department - Finance and Risk Management Job Description OPEN UNTIL FILLED Job Type: Classified Job Classification: 5845 - Financial Services Representative I Salary Grade: 4 Pay Range Hiring Range: $19.16 - $22.51 Per Hour Pay Range: $19.16 - $25.86 Per Hour Range Explanation: Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Pay Range is the entire compensation range for the position. The first review of applications will be on 06/19/2026. The Pima County Department of Finance and Risk Management is looking for a motivated and team-oriented individual to join their Revenue Management Division in the customer service section. This position is responsible for administrative support, answering phone calls, ensuring work unit policies, procedures, and activities comply with applicable County policies, maintaining databases using automated information systems to monitor and track information, and producing special reports. Other responsibilities include calculating debits and credits, posting accurately to customer accounts, and preparing paperwork for delinquent accounts for court processing. The ideal candidate would have experience utilizing utility billing systems. If you enjoy working collaboratively within a team of dedicated individuals and have a passion for learning, growing, and serving others in a fast-paced business environment, then this may be the perfect opportunity for you to join our team. Essential Functions: As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department's need and will be communicated to the applicant or incumbent by the supervisor. Utilizes utility billing systems to respond, handle, and assist customer inquiries, both over the telephone and in person, in a utility billing call center environment; provides information or resolves problems which require explanation or application of County, departmental, or program rules and policies; refers questions to appropriate staff; Coordinates unit activity with other departmental sections, divisions, other County departments, or outside agencies directly or through assigned staff; acts as an internal departmental coordinator for support activities such as financial, court, or program-specific functions; Reviews and verifies specialized documentation and initiates action; Creates and maintains, or directs the maintenance of, specialized databases, including inputting and retrieving data and producing complex computer-based reports; monitors and tracks information in a database; Calculates debits and credits, accurately posts to customer accounts, and prepares legal paperwork for delinquent accounts for court processing; Researches, compiles, and performs initial, minor analysis of information; prepares routine, recurring, and special reports, correspondence, memoranda, operations manuals, and other documents for supervisory review and approval; Compiles and summarizes statistical and operational data; prepares periodic and special reports; Conducts and documents confidential or sensitive inquiries for management, and maintains appropriate security and confidentiality of information encountered or created; Establishes and maintains specialized reference files and materials; May train other department staff; May receive money and prepare receipt documentation.

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