Senior Manager, Business Applications

About the role

As the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country. Nelson is on a mission to make learning accessible, engaging, and effective for all. That's why Nelson continuously strives to create dynamic curriculum-aligned content that caters to diverse learning styles, fostering critical thinking, creativity, and life-long learning. In response to the evolving education landscape, Nelson developed Edwin, a digital learning ecosystem. Edwin is a learning platform for classroom success, providing curriculum-linked content, engaging tools and unparalleled support to reach every student. Nelson is redefining education and making a positive impact on the way knowledge is acquired and shared by creating the possible, one learner at a time. About the Role The Senior Manager, Business Applications, is a hands-on technical leader responsible for the day-to-day delivery, support, and continuous improvement of Nelson's core business systems. This includes ERP (NetSuite), CRM (Salesforce), and related business applications, integrations, and cloud-based platforms that enable business operations. Working closely with the VP, Operations and cross-functional partners, this role focuses on execution: resolving system challenges, building integrations, and enhancing application performance to support Nelson's evolving business needs. This role is ideal for a forward-looking, technically strong leader who enjoys solving complex problems, partnering closely with the business, and is ready to manage a team of direct reports while driving both hands-on technical execution and cultural change-shifting the function from a reactive to a proactive, change-driven approach. Key Accountabilities Hands-on Systems Delivery Work closely with the VP, Operations, to support and contribute to the application architecture and integration roadmap across ERP (NetSuite), CRM (Salesforce), and related business systems. Lead hands-on configuration, customization, and integration work across NetSuite, Salesforce, and related applications. Troubleshoot and resolve system issues, bugs, and performance challenges in a timely and effective manner. Prioritize and manage competing system and integration needs in a fast-paced environment. Design, build, and maintain integrations, APIs, and automation to improve business workflows. Support cross-functional teams with testing and quality assurance, ensuring solutions meet business and technical requirements. Contribute directly to development, system configuration, and technical problem-solving. Applications Support & Optimization Support the ongoing health, reliability, and performance of Nelson's enterprise applications. Identify opportunities to improve automation, reporting, and system usability. Maintain documentation, data integrity, and application best practices. Assist in system upgrades, releases, and enhancements. Support in the development of internal and external systems, web applications, and middleware, ensuring maintainability and alignment with enterprise architecture. Oversee Agile/CI/CD processes, including planning, sprint management, backlog prioritization, and coordination of developer and QA resources. Monitor development progress and ensure adherence to project documentation, timelines, and quality standards. Ensure development processes include automated testing, version control best practices, and robust QA collaboration. Business Partnership & Collaboration Working closely with the Business Analyst, partner with teams across Finance, Marketing, Product, Operations, and other functions to understand business challenges and deliver practical technical solutions. Translate business needs into scalable, maintainable system improvements. Support and lead technical delivery of projects, ensuring quality, timelines, and stakeholder alignment. Collaborate with vendors, consultants, and partners to ensure effective delivery of technology initiatives. Security, Privacy, and Governance Support application security, access controls, and data privacy practices. Collaborate with internal stakeholders to ensure systems align with compliance and governance standards. Act as a lead point of contact for the Privacy and Security Committees. Leadership & Growth Act as a trusted technical partner to the VP, Operations in driving continuous improvement across Nelson's business systems. Lead, manage, and develop a team of direct reports across development, QA, and business analyst functions, providing technical support and direction to both technical and business analyst team members. Drive cultural change-building a proactive, forward-looking team that bridges technical and business teams and anticipates needs rather than reacting to them. Provide technical mentorship to developers and QA team members. Support Agile delivery practices and co

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