Welcomer

About the role

Job Purpose This position is responsible for providing an exceptional customer service assistance, accurate information and personalized solutions to all guests' inquiries concerning hotel facilities, venues and functions. Primary Responsibilities Front Office Operation Performs Front Office operations, applying the organizational structure defined by the Front Office Manager Contributes to guest satisfaction at all times by providing high quality services throughout their stay Gives priority to guest relations, while taking care to respect administrative procedures Handles any guest complaints and/or remarks; provides a response as soon as possible Takes care of the arrival and departure processes for guests in compliance with internal procedures Maintains excellent relations with the welcomers, ensuring their activities complement each other Informs guests about the formalities, any particular conditions relating to their stay and the services available Passes on information as necessary to other departments (floor staff, technical etc.) and to other members of the front desk team Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) Receive telephone calls and take messages for guests who are out Alert Security or Duty Manager of suspicious looking person(s) / articles Knowledge and Experience Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience Computer literate (Windows environment, PMS, Hotix, Tars) and an aptitude for new technologies Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Competencies Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times Possess skills of leadership, developing, strategic thinking, problem solver. Excellent communication. Results and service oriented with an eye for details. Ability to multi-task, work well in stressful & high-pressure situations. A team player & builder. A motivator & self-starter. Well-presented and always professionally groomed.

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Company Intel

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