Customer Service Associate III (Hybrid- in Uniondale, NY) - National General
External
Allstate · Garden City, NYPrepare for this interview
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About the role
At National General, we put people at the center of everything we do-and that starts with our customer service team. As a Customer Service Associate III, you'll play a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates. This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team. You'll engage with customers through inbound and outbound calls, written correspondence, and other communication channels-all while developing valuable insurance and customer service expertise.
Responsibilities
- Handle moderate to complex customer inquiries with professionalism, accuracy, and empathy
- Process policy changes and service requests while ensuring proper documentation in internal systems
- Explain policy details and customer documentation clearly, including follow-ups and next steps
- Resolve routine, complex, and unique questions while striving for first-call resolution
- Stay current on marketing campaigns and respond confidently to related inquiries
- Identify potential cross-sell opportunities when appropriate
- Actively listen, ask thoughtful questions, and demonstrate compassion-especially in sensitive or challenging customer situations
- Collaborate with internal teams to ensure a seamless customer experience
Requirements
- Must-Have Skills & Qualities
- Strong verbal and written communication skills
- Ability to work independently while managing multiple priorities
- Highly organized and detail-oriented (there's a lot to learn!)
- Patience, empathy, and professionalism when working with diverse customer needs
- Comfort handling complex or occasionally difficult conversations
- Experience with Microsoft Office Suite, especially Excel
- Prior exposure to insurance concepts, policies, or customer service environments
- 0-2 years of experience preferred
- Entry-level candidates with strong communication skills and a desire to learn are encouraged to apply
- Work Schedule & Location
- Shift: 9:00 AM - 5:30 PM EST
- (30-minute lunch break)
- Hybrid Schedule: On-site 2-3 days per week at our Uniondale, NY office; work from home the remaining days
- Why You'll Love Working Here
- Hybrid flexibility that supports work-life balance
- A tenured, close-knit team that's welcoming, collaborative, and genuinely enjoys working together
- A beautiful, modern office space with free snacks and refreshments
- A team-oriented culture where your contributions are valued and supported
- #LI-BS1
- Consumer Protection, Customer Data Management, Customer Service, Effective Written Communication, Emotional Intelligence, Interpersonal Communication, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Time Management, Verbal Communications
Benefits
Additional Information
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description National General (an Allstate company)
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