Full Time Office Services Manager

Responsibilities

• Maintain all team member personnel information and manage HR recordkeeping and processes on-site
• Oversee the associate lifecycle, including pre-hire, onboarding, and offboarding
• Champion new team member onboarding and orientation, ensuring a welcoming experience
• Coordinate IT account setup and assist associates with technology needs
• Ensure accurate and timely payroll submission and compliance with regulations
• Collaborate with Talent Acquisition to support hiring and recruitment processes
• Assist in Risk Management with workers' compensation reporting and follow-up
• Support HR with leave of absence and accommodation processes
• Supervise and manage receptionist scheduling and performance
• Partner with the Administrator and leadership team to promote engagement and morale
• Order office supplies and maintain spend-down sheets for department budgets
• Reconcile and submit community expenses, including p-card charges and petty cash
• Maintain and update community licenses and certificates per regulatory requirements
• Assist with care of community pets and demonstrate passion for working with individuals with dementia
• Exhibit empathetic communication with residents, families, and associates
• Perform other duties as assigned

Requirements

• Associate or bachelor's degree in Human Resources or related field preferred, or equivalent experience
• 3+ years of business office management experience preferred
• 2+ years of HR experience with knowledge of employment and payroll laws
• 1+ year of supervisory experience, including coaching and team development
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office Suite
• Effective communicator in verbal and written English
• Active role: walking, bending, lifting (up to 50 lbs.)
• Comfortable working around animals and pets
• Reliable transportation to meet attendance and punctuality standards
• Ability to work flexible hours, including evenings, weekends, and holidays as needed
• Why Choose Silverado?
• Ranked by Fortune Magazine in Best Workplaces in Aging Services
• Certified as a Great Place to Work®
• Internal mobility and growth opportunities across all position
• Schedule: Full time, AM shift
• Anticipated pay range
• $70,000 - $75,000 USD
• Silverado offers the following benefits to eligible employees:
• 401(k) matching
• Health, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!
• Silverado does not accept candidates from outside recruiters or agencies for this role. *
• To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure
• Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).
• Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security
• EOE/M/F/D/V

Benefits

Additional Information

Join Silverado Franklin and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine's Best Workplaces in Aging Services™ . For over 27 years, Silverado has been delivering exceptional care to individuals with Alzheimer's and other forms of dementia while creating meaningful careers for those who serve. We're a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities. We're hiring an Office Services Manager - a detail-oriented and people-focused professional who will oversee office operations and human resources functions, ensuring compliance, efficiency, and a positive experience for associates and residents. Be a Difference-Maker with a Senior Care Leader You bring strong organizational skills, leadership experience, and a passion for supporting teams in a mission-driven environment. You thrive in a fast-paced setting and are committed to fostering a culture of excellence and compassion.

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