Manager - Consumer & Retail Banking Digital Products (FSI)

Responsibilities

• In this role, you are expected to:
• Apply Knowledge of Consumer Banking Products & Operations: Understand how digital banking supports core consumer banking products and operations, including checking and savings, debit and credit cards, bill pay, ACH, wires, complaints, disputes, transaction monitoring, and customer support.
• Translate Product & Technology Concepts into Business Solutions: Explain digital banking product, technology, and operational concepts in a clear and practical way for business, product, operations, technology, risk, compliance, and customer experience stakeholders.
• Assess Integration with the Broader Banking Ecosystem: Identify how digital banking capabilities connect with core banking systems, payment rails, , CRM, contact center tools, fraud and identity platforms, data and reporting environments, controls, and legacy technology infrastructure.
• Navigate Regulatory, Risk & Control Considerations: Understand the regulatory and control environment surrounding digital banking, including custody, recordkeeping, compliance, operational risk, third-party risk, data privacy, resiliency, and governance expectations.
• Support Business Development: Support management with expansion of client opportunities through account knowledge, cross-selling, proposal development, commercial discussions, and relationship building across new and existing clients.
• Coach & Develop Teams: Supervise, mentor, and evaluate consultants and managers, set clear goals, provide feedback, address team challenges, and contribute to recruiting and capability-building efforts.
• Contribute to Firm Leadership: Share knowledge and best practices, support internal initiatives, represent Sia externally, and serve as a role model for consultants through professionalism, ownership, and leadership by example.
• Education: Bachelor's degree in Finance, Business or Engineering or a related field; master's degree preferred.
• Relevant Experience: 7+ years of relevant work experience in management consulting or industry in Consumer/Retail Banking or relevant roles in Financial Services, including Payments, Cards, Lending, Customer Servicing, and Deposits.
• Direct, working knowledge of digital banking products, services, and vendor solutions, with experience applying that knowledge across consumer banking customer journeys, operations, risk, compliance, technology, and servicing functions.
• Strong understanding of the digital banking technology ecosystem, including leading solution providers such as Alkami, Backbase, nCino, Terafina, Fiserv, Plaid, FIS, and related vendors across digital banking platforms, core banking, origination, data connectivity, and customer engagement.
• Sales & Business Development: Proven ability to support new business opportunities by identifying client needs, developing relationships, shaping consulting solutions, and converting opportunities into sold work through proposal development and communication.
• Consulting Skillset: Strong communication skills, analytical thinking, attention to detail, ownership, teamwork, intellectual curiosity, and a willingness to learn in a fast-paced, client-facing environment.
• Location and Travel: Based in or near the New York or Charlotte with the ability to commute to client sites within the metro area as required and occasional travel across US and Canada.
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Additional Information

As a Manager supporting our Consumer & Retail Banking practice, specializing in digital transformation. This role will lead client engagements focused on designing, building, and scaling digital banking experiences across channels (mobile, web, and embedded finance). The ideal candidate combines strong product management capabilities with consulting experience and deep knowledge of retail banking (e.g., deposits, lending, payments, customer experience). You will work with leading financial institutions to transform their digital offerings, enhance customer engagement, and support growth of client accounts.

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