Technology Operations & Cybersecurity Analyst

About the role

Gap International is seeking a Technology Operations & Cybersecurity Analyst to help power a high-performing, secure, and forward-looking technology environment. This is a hands-on, high-exposure role across IT operations, cybersecurity, and emerging technologies. You'll keep the business running smoothly while helping us evolve how we leverage technology-especially through automation and AI. It's ideal for someone who enjoys solving complex problems, takes ownership, and wants to build broad capability across systems, security, and innovation.

Responsibilities

• Technology Operations
• Support day-to-day performance of networks, systems, and endpoints
• Troubleshoot issues and escalate when needed
• Configure and maintain Windows and macOS devices
• Manage identity and access (Entra ID, Active Directory)
• Maintain documentation, inventory, and asset lifecycle
• End-User Experience
• Provide responsive, high-quality support to employees
• Support core tools (Microsoft 365, Zoom, VPN, endpoint/security platforms)
• Own onboarding/offboarding setup and readiness
• Help employees get the most out of workplace technologies, including AI tools
• Cybersecurity
• Monitor and respond to security alerts across systems and endpoints
• Investigate incidents (phishing, suspicious activity)
• Support patching, vulnerability management, and system hardening
• Maintain access controls and identity security practices
• Contribute to improving security operations and response readiness
• Automation, AI & Improvement
• Identify and implement opportunities to automate repetitive work
• Leverage AI to improve troubleshooting, response, and efficiency
• Stay current on emerging tech and bring forward practical ideas
• Contribute to improving overall performance, scalability, and user experience

Requirements

• 3-6 years of experience in IT operations, systems, or cybersecurity
• Strong troubleshooting and hands-on problem-solving ability
• Working knowledge of networking fundamentals (TCP/IP, DNS, VPNs, etc.)
• Experience with Windows and/or macOS environments
• Familiarity with Microsoft 365, Entra ID (Azure AD), and identity management
• Foundational understanding of cybersecurity principles and tools
• Strong communication skills and a service-oriented mindset
• Curiosity and interest in automation, AI, and improving how things work
• Why This Role
• Broad exposure across IT, security, and emerging tech
• Opportunity to build capability, not just maintain systems
• Real ownership in a high-performing environment
• Direct impact on how the company operates and evolves
• LOCATION
• Gap International associates are based out of our corporate office in the Philadelphia metropolitan area.
• In order to be considered for this role, applicants should be legally authorized to work in the US.
• Gap International is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need, and all qualified candidates will receive consideration.

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