Repair Specialist
External
Flsmidth · RenoFull-timeOn-site2w ago
Cross-functional Collaboration
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Responsibilities
- Build long-term partnerships by deeply understanding customer operations, maintenance strategies, and production challenges.
- Position repair services as a strategic lever to improve reliability and performance.
- Own and drive the sales of repair services, including component repairs, upgrades, refurbishments, and lifecycle solutions.
- Develop and execute short- to medium-term sales plans focused on growing repair revenue and increasing service penetration.
- Identify, qualify, and convert repair opportunities across the installed base.
- Drive cross-sell and upsell of consumables, spare parts, and service agreements linked to repair activities.
- Collaborate directly with customers to diagnose issues and co-develop optimized repair solutions tailored to their operational needs.
- Conduct site visits and technical assessments to identify failure modes, improvement opportunities, and lifecycle extension strategies.
- Translate customer requirements into customized repair scopes, balancing cost, performance, and turnaround time.
- Handle objections by leveraging strong technical knowledge and competitive positioning.
- Ensure smooth handover and collaborate on the follow-up of repair orders to guarantee delivery quality and customer satisfaction.
- Monitor repair performance, turnaround times, and customer feedback to continuously improve offerings.
- Skills & Competencies
- Strong sales mindset with a focus on repair solutions.
- Ability to co-create solutions with customers and translate needs into actionable repair offerings
- Solid technical aptitude in equipment, components, and failure analysis
- Excellent communication skills to simplify complex technical concepts into business value
- Relationship management and stakeholder engagement across customer and internal teams
- Analytical thinking to evaluate repair vs. replace scenarios
- Proactive, self-driven, and results-oriented
- Strong cross-functional collaboration
Benefits
Competitive benefit package, Medical, dental, vision, 401k, flexible schedule.FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries - for more information please visit FLSmidth.com/careersWe offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.Dental insuranceVision insurance401(k)Flexible schedule
Additional Information
Role Overview The Repair Specialist (Sales & Solutions) is a customer-facing role focused on driving repair service sales and co-developing tailored repair solutions with customers. This role combines commercial ownership with technical expertise to maximize equipment lifecycle value, reduce downtime, and grow. The specialist acts as a trusted advisor, proactively identifying repair needs, shaping solutions collaboratively with customers, and converting opportunities into sustainable business growth.
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