Valet Parking Attendant - Chadstone Shopping Centre

Benefits

Additional Information

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity . Role purpose The key purpose of the Valet Parking Attendant is to deliver exceptional service by smoothly, safely, and efficiently retrieving guests' vehicles, welcoming guests, providing a fond farewell, and assisting with shopping parcels. This role involves offering directions and other guest-related assistance, including promoting additional services such as car washes. A natural people person and team player, the Valet Parking Attendant fosters a well-connected team environment and inspires team members to uphold the culture and service excellence. By embodying charisma, strong will, and a commitment to service, the Valet Parking Attendant ensures a seamless and positive experience for all guests. Key Accountabilities Team Coordination & Compliance Foster a well-connected team environment and inspire team members to uphold the culture and service excellence. Ensure seamless communication and coordination with other team members to provide a cohesive guest experience. Adhere to all safety protocols and procedures to ensure the well-being of guests and staff. Report any incidents or issues promptly to the appropriate personnel. Participate in ongoing training and development to maintain high standards of service and safety. Vehicle Handling Safely and efficiently retrieve and park guests' vehicles, ensuring proper handling and care. Maintain elevated levels of safety, attention to detail, and professionalism while driving and parking vehicles. Customer Service & Parcel Handling Greet guests with a warm welcome and provide a fond farewell, ensuring a positive first and last impression. Assist customers with directions, parcel handling, and other guest-related services. Promote additional services such as car washes to enhance the guest experience. Uphold Chadstone's exacting standards of service, ensuring guest satisfaction. Proactively manage and prioritise tasks, ensuring smooth service delivery in a fast-paced environment. Key Role Relationships Concierge Team Valet Team Centre Management Team Customers Experience & Capabilities ESSENTIAL EXPERIENCE (what you have done) A valid driver's license and a clean driving record. Proven experience in valet parking or a customer-facing role, with a focus on delivering exceptional customer service. Experience in a physically demanding role with the ability to average 15,000+ steps per day. CRITICAL KNOWLEDGE (what you need to know) Knowledge of safe driving practices, including parking and manoeuvring different types of vehicles, as well as safety protocols for operating within a valet environment. Customer focussed, confident in handling a variety of guest enquiries face to face and over the phone and have capacity to retain expansive product knowledge (i.e., 500+ store locations). Ability to deliver exceptional service in every guest interaction, ensuring a welcoming and professional experience. Capable of safely and efficiently handling, parking, and retrieving guest vehicles with attention to detail and care. Strong verbal communication skills to engage with guests, provide directions, and promote additional services clearly and courteously. Ability to manage multiple tasks efficiently, including handling vehicles, assisting with shopping parcels, and addressing guest inquiries, all while maintaining composure in a fast-paced environment. Capable of working effectively within a team, contributing to a positive and supportive work environment that promotes service excellence. Meticulous attention to detail, whether it is driving, or handling guest belongings, ensuring accuracy and care in all duties. Ability to follow company policies, safety regulations, and legal obligations with a high degree of responsibility and integrity. CAPABILITIES (what you can do) Collaborate as an Asset Team - Collaborate for best outcomes for asset and team versus best outcome for individual - Foundational. Planning & Prioritisation - Identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order - Foundational. Customer Focused - Understand various customer stakeholders and always consider their needs when making decisions - Foundational. Develop Strong Stakeholder Relationships - Identify, nurture and strengthen diverse stakeholder relationships - Foundational. Problem Solving - Use logic and methods to solve problems with effective solutions - Foundational. Health, Safety, Environment & Wellbeing - Integrate health, safety, environment and wellbeing into ways of work at asset level to ensure the safety of everyone - Foundat

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