Renewal Specialist Admin (Position located in Singapore)

Responsibilities

• Renewal, add-on, and upgrade quote generation as needed
• Refresh outstanding quote proration and expiration as needed
• Review of discounts, free months, payment terms, etc. offered at initial purchase or prior to renewal
• Act as additional reviewer of opportunity hygiene to ensure correct data entry and staging
• Submit won opportunities for processing as requested
• Assist with Custom Quotes as requested
• Assist with training new team members as requested
• Log and monitor personal team statistics on a daily basis

Requirements

• Associate's Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with Salesforce or other CRM preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to work with minimal supervision
• Our Fantastic Benefits
• Note: An applicant assessment and background check may be part of your hiring procedure.
• No recruitment agencies, please.

Benefits

Additional Information

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in Singapore, Singapore, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/singapore Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm The Renewal Specialist Admin will be responsible for assisting the Global Renewal Specialist team in administrative tasks related to, but not limited to, the process of generating, sending, and revising renewal, add-on, and upgrade quotes for customers.

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