Service Manager

Responsibilities

• Lead the planning, coordination, and execution of field service projects, including equipment installations, modifications, maintenance programs, emergency service, training, and warranty activities.
• Manage project financial performance from quotation through invoicing, including budget tracking, discrepancy resolution, and collection support.
• Define project scope, prepare service estimates, and communicate requirements to technical resources and stakeholders.
• Select, negotiate, and manage contractors, including scope definition, performance oversight, and onsite project coordination.
• Coordinate staffing, travel logistics, parts availability, and third-party resources to support project execution.
• Review and approve service labor, expenses, and reports while providing regular project status updates.
• Lead Integrated Planning Sessions (IPS) and ensure execution of project plans, safety requirements, customer communications, site acceptance testing, and issue resolution.
• Monitor service effectiveness, equipment performance, and customer satisfaction, driving timely resolution of field issues.
• Ensure compliance with company and customer safety standards and promote a culture of continuous improvement.
• Support field service team development through participation in hiring, coaching, and performance reviews.

Requirements

• Bachelor's degree with 8+ years of experience in capital equipment manufacturing, engineering, sales, or field service management; or an associate degree/certificate with 10+ years of relevant experience.
• Proven project management experience overseeing complex technical service projects.
• Strong problem-solving, decision-making, organizational, and communication skills.
• Proficiency with Microsoft Office applications.
• Ability to travel as required.
• Experience with XA, Infor CRM, and CPQ systems preferred.
• Bilingual language skills are a plus.
• #LI-SG1
• Company:
• BW Converting

Additional Information

Información de División: BW Converting es una alianza estratégica de recursos y servicios que reúne varias compañías de Barry-Wehmiller: Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies y Northern Engraving and Machine. Estos líderes de la industria ofrecen marcas de confianza y tecnologías innovadoras en el diseño, fabricación y servicio de maquinaria de conversión y envasado de alto rendimiento para las industrias de papel tisú, telas no tejidas, higiene, conversión de bolsas, correo e impresión. Barry-Wehmiller es un proveedor global diversificado de asesoramiento de ingeniería y tecnología de fabricación para las industrias de empaquetado, corrugado, hojeado y conversión de papel. Al combinar un liderazgo centrado en las personas con estrategias operativas disciplinadas y crecimiento impulsado por objetivos, Barry-Wehmiller se ha convertido en una organización que factura USD 3000 millones con un equipo de casi 12 000 integrantes unidos por una creencia común: utilizar el poder del negocio para crear un mundo mejor. Descripción del trabajo: The Service Manager is responsible for planning, coordinating, and executing large-scale and complex field service projects, often exceeding $200,000 in value. This role serves as the primary point of contact for customers, internal teams, and contractors, ensuring projects are delivered safely, on schedule, within budget, and to customer satisfaction. The Service Manager oversees project financials, resource planning, service execution, warranty support, and continuous improvement initiatives while driving effective communication across multiple departments.

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