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Customer Fulfillment Analyst

External
Mattelinc logoMattelinc · Warsaw, Poland
Full-timeOn-site3w ago
NegotiationProcess Improvement
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Requirements

  • 2-3 years of experience in Order Management, Operations, or Supply Chain (ideally in fast-paced or retail environments)
  • Solid understanding of supply chain processes (orders, inventory, reporting) with strong attention to detail
  • Strong analytical and problem-solving skills; able to manage data and priorities across markets
  • Very good communication in English and Polish is required
  • Proactive, well-organized and customer-focused, able to handle pressure and take ownership of tasks
  • Strong attention to detail to ensure accuracy in order processing, reporting, and inventory control

Benefits

Gross annual salary range of PLN 88,560 - PLN 105,160Bonus Scheme Participation in Mattel Incentive Plan (MIP) with the target of 5% of base salary, payout is determined by company and individual performance resultsPaid Time Off: 20 Or 26 vacation days + 2 Mattel Days (company day off)Hybrid working set-upMonthly/quarterly reimbursement of public transportation ticket (subject to limit amount according to company policy)Multisport Card at an affordable priceEmployee Assistance Program: Access to Modern Health and Headspace appHealth & Dental Insurance through MedicoverLife and Disability InsuranceEmployee Pension Plans (savings program)Toy DiscountChristmas GiftFamily Benefits Program 24 weeks off (for 1st caregiver) or 12 weeks off (for co-parent) fully paid on the arrival of new child, return to work program, path to parenthood, and family care leaveHow We Work:We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver rHealth insuranceDental insurancePaid time offEquity / stock optionsPerformance bonus

Additional Information

Mattel Poland is looking for a dedicated and proactive Customer Fulfillment Analyst to join our Team based in Warsaw. Reporting to the Associate Manager Customer Fulfillment, this role will be responsible for managing customer orders, serving as the first point of contact for supply chain queries, and collaborating closely with cross-functional teams to ensure efficient and timely order execution. What Your Impact Will Be: Proactive and timely liaison with customers regarding status of assigned area orders Being first point of contact for Supply Chain queries and improvements Oversight and validation of Domestic order processing (entered and allocated by 3rd party), ensuring accuracy, overall coordination, and alignment with customer ship dates and monthly sales targets Support team to resolve claims Effective and timely liaison with other departments to fulfill duties especially sales, Customer finance, distribution center, planning and 3rd parties Transportation Management (TMS) Propose & lead selected department improvement initiatives Reporting & Collaborating with internal teams responsible for stock management on inventory analysis and control, including monitoring stock levels, replenishing orders, and verifying overall stock availability Communication & Meetings Work closely with local sales and marketing teams Look for opportunities for process improvement

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