Director, IT, SAP & Enterprise Applications - Bengaluru

About the role

We are seeking an exceptional Information Technology leader to build, manage, and lead our growing IT team in Bengaluru, India, with a specific focus on Enterprise Applications, including the SAP ERP platform. This role serves as the Site Lead for the IT organization in Bengaluru, responsible for cultivating a high-performing team, driving operational excellence, and ensuring alignment with global IT strategy and business priorities. The Director will be a critical member of the global IT leadership team, collaborating with cross-functional teams worldwide to deliver high-quality solutions, drive continuous improvements, and maintain existing systems. This position will specifically champion the vision, strategy, and execution roadmap for key Enterprise Applications within their purview, leveraging strong functional and technical domain expertise specifically in the SAP platform and related technologies.

Responsibilities

• Site & Team Leadership:
• Build, manage, and mentor a large, high-performing information technology team in Bengaluru, India (including managers and teams up to 100+ reports).
• Responsible for budgetary, people development, and operational objectives of the Bengaluru IT team.
• Lead, motivate, and develop high-performing teams within a time-sensitive and demanding environment, ensuring delivery against team KPIs and operational goals.
• Drive creation of staffing plans, schedules, quality initiatives, process change (Lean/Six Sigma), and other initiatives to enable the team to meet and exceed performance targets.
• Set and clarify requirements and expectations for direct reports, measure performance, provide feedback, and hold them accountable.
• Foster positive employee relations, coach/mentor team members, and build leadership bench strength within the Bengaluru site.
• Work closely with local support staff (HR, Finance, Facilities) to secure resources and address site-specific operational and personnel issues, escalating broader issues to relevant global partners.
• Strategic & Collaborative Leadership:
• Partner with global IT leadership and cross-functional business stakeholders to contribute to and execute company-wide IT strategy and capability roadmaps.
• Effectively conveying strategic direction and technical information to all levels within the organization and senior leadership.
• Collaborating with Global Business Owners and Process Leads to understand business needs, prioritize initiatives, and represent IT in relevant business forums (e.g., GBP forums, SteerCo meetings).
• Enterprise Applications & SAP Domain Leadership:
• Defining and driving the technology vision, strategy, and multi-year roadmap for key Enterprise Applications, with a significant focus on the SAP platform.
• Acting as a functional and technical subject matter expert for designated Enterprise Applications, overseeing solution design, SAP architecture management , and delivery for domain-specific applications (e.g., S/4HANA, ECC, BW/4HANA, and integrated modules ).
• Leading global project execution within the Enterprise Applications portfolio (including projects over $1MN), ensuring successful delivery within defined scope, timeline, and budget, with a focus on SAP and related initiatives.
• Managing relationships with key domain-specific vendors (e.g., SAP, hosting partners, and specialized system integrators ), including overseeing SOWs, change requests, support, and enhancements.
• Owning incident, problem, and request processes for designated applications (e.g., SAP modules and integrations ), managing SLAs, and collaborating with Application Management Service providers.
• Contributing to the definition and execution of the Digital Thread strategies as they relate to the integration of SAP with engineering and manufacturing systems.
• Listed responsibilities are essential but not exhaustive; duties may change based on business needs.

Requirements

• Bachelor's degree in computer science or related field, or equivalent practical experience. Higher level degrees and certifications (e.g., SAP Certified) are a plus.
• At least 20 years of progressive experience in Information Technology roles.
• 10+ years of experience building and managing high-performing IT teams, prefer

Benefits

Additional Information

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Job Description: Director, IT, SAP & Enterprise Applications - Bengaluru

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