Customer Service Representative

About the role

Be at the heart of the customer experience across the Benelux. In this role, you'll support hospitals, laboratories, and B2B partners by delivering a flawless, high-quality service from first contact to resolution. You'll handle a wide variety of requests and challenges, providing fast, accurate, and customer-focused solutions. Working closely with different teams, you'll help solve issues, keep operations running smoothly, and continuously elevate the overall customer journey. If you're proactive, solutions-driven, and thrive in a fast-paced, collaborative environment, this is your chance to make a real impact. Main responsibilities will include: Customer contact & case ownership: act as the trusted first point of contact via omnichannel in Dutch, French and English. You listen with emotional intelligence, clarify needs quickly, set clear expectations, and take end-to-end ownership of cases providing fast, accurate updates and coordinating the right internal teams to resolve delivery issues, service disruptions and complaints to closure (including correct documentation and escalation where needed). Order & delivery support: provide updates on order status, deliveries, backorders and product availability; coordinate internally to secure the best possible outcome for the customer. System transactions (defined scope): perform standard customer service transactions in ERP/CRM while ensuring accuracy, data quality and compliance. Business' partnership: Collaborate closely with the Sales Organization, demonstrating strong communication and teamwork skills, providing customer insights, flagging risks early, and supporting QTC initiatives that improve customer experience and elevate service quality-helping BD deliver "right first time" outcomes with speed, accuracy and compliance. Strategic customer support: support account prioritization by ensuring timely follow-up, proactive communication and accelerated resolution for key customers; monitor critical orders and highlight risks early. Reporting & communication: prepare and share service updates, maintain clear case notes and ensure stakeholders are advised. Continuous improvement: identify recurring issues and contribute to process improvements, templates and knowledge sharing that increase efficiency and customer satisfaction. About you Bachelor degree Customer-first attitude with a strong commercial/service orientation. Proactive and committed to resolving issues; comfortable taking ownership and following up until closure. Clear communicator who collaborates smoothly with Sales, Supply Chain, Warehouse/Logistics and Finance. Strong business partnering skills: able to build productive relationships across functions, align on priorities, and influence outcomes using facts Experience in a large, complex B2B environment is a plus. Comfortable with administrative work, systems and a certain level of complexity; interest in process improvements. Confident user of ERP/CRM tools (or ability to learn quickly) with strong attention to detail and data accuracy. Fluent in Dutch, French and English (spoken and written). No medical background required curiosity to learn about our products and customers is important. Click on apply if this sounds like you! BD is proud to be certified as a Top Employer 2026 in Europe, reflecting our commitment to creating an exceptional working environment ! At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other

Additional Information

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Our vision for Customer Service at BD Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

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