Courier Route Driver Floater

Responsibilities

• Courier & Route Operations
• Travel a predefined courier route via company vehicle to deliver mail and parcels
• Perform scheduled pick-ups and deliveries by accurately following maps and written instructions
• Maintain detailed logs and time stamps for all items received and delivered
• Support chain-of-custody requirements in accordance with operating procedures
• Respond to client requests accurately and ensure timely order fulfillment
• Complete all required paperwork in a timely, accurate, and legible manner
• Safety & Vehicle Responsibility
• Operate company vehicles safely and in compliance with state and company standards
• Follow company protocol in the event of an accident and/or injury
• Maintain vehicle condition through routine servicing (oil changes, tire rotation, fluid checks, refueling)
• Ensure vehicle cleanliness and readiness for daily operation
• Operational & Client Service Excellence
• Deliver 5-star customer service in all forms of communication
• Follow Operational Service Excellence performance standards
• Build professional relationships with customers and internal teams
• Maintain professionalism and composure when handling sensitive inquiries
• Determine when additional support is required for complex requests
• Proactively seek additional work during downtime
• Cross-Functional Office Support
• Provide front- or back-office coverage as needed
• Assist with shipping and receiving procedures
• Validate packing slips for accuracy of incoming and outgoing materials
• Train backup personnel and provide guidance on policies and procedures

Requirements

• Required
• High School Diploma or equivalent
• Current state-issued driver's license with a clean driving record
• Ability to safely operate a company motor vehicle
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to multitask and work independently
• Basic computer proficiency and ability to learn required systems
• Professional appearance and adherence to company policies
• Preferred
• 2+ years of related work experience
• Working knowledge of MFD equipment
• Experience with shipping and receiving procedures
• Familiarity with validating packing slips and handling materials accurately
• Competencies
• Strong customer service orientation
• Attention to detail and accuracy
• Independent and accountable work style
• Problem-solving and analytical ability
• Dependability and professionalism
• Physical Requirements
• Ability to move packages using a wheeled cart (up to 60 lbs. capacity)
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating office machinery
• Physical and mental capability to operate a company vehicle safely
• Travel: Local travel required

Benefits

Additional Information

SPS Global is seeking a dependable and service-oriented Route Driver/Courier Floater to support on-site client operations in Santa Clara, California . This role is responsible for safe, accurate, and timely delivery of mail and parcels across campus locations while maintaining strict chain-of-custody standards and operational excellence. The ideal candidate is reliable, detail-focused, and capable of working independently while representing SPS with professionalism. In addition to courier responsibilities, this role provides flexible support to front- and back-office functions to ensure seamless service delivery. Job Overview The Route Driver/Courier Floater provides exceptional courier services by receiving dispatch instructions, retrieving mail and parcels from designated offices, and delivering items safely and efficiently. This role also serves as a cross-trained team member who may provide backup coverage for office services operations as needed to maintain continuity of service. Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

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