Medication Support Navigator (Certified Pharmacy Technician)

About the role

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. The primary location for this role is remote with quarterly travel for training. Schedule will rotate to serve families needing later appointment times - current hours anticipated being 8:00am-4:30pm CT, 8:30am-5:00pm CT, 9:00am-5:00pm CT, and 9:30am-6:00pm CT. Potential expansions may require occasional shifts in PST. Bilingual in Spanish highly preferred for this role.

Responsibilities

• As a Medication Support Navigator at Imagine Pediatrics you will work on the clinical pharmacy team to support our mission of increasing safe days at home for children with special health and behavioral care needs.
• In this role you will:
• Manage, triage, and assign clinical pharmacy referrals to appropriate clinical pharmacy team member
• Support internal and external team members in the clinical pharmacy referral process based on patient needs
• Schedule patient/caregiver appointments for pharmacist-driven clinical programs
• Prepare charts in advance of Clinical Pharmacist appointments
• Communicates with pharmacies, insurance companies, and internal team members to resolve medication access barriers with the support of pharmacist where needed
• Completes medication histories
• Monitor incoming medication renewal requests and manage per internal protocols, where allowable by state law, and seek assistance when outside renewal protocols
• Monitor incoming prior authorization requests and prepare documentation for review by clinical pharmacist
• Demonstrates the ability to set priorities, work independently (with pharmacist oversight and review of final product) and cooperatively with others within and outside the department.
• Perform other duties as assigned
• What You Bring & How You Qualify
• First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:
• Minimum of 3 years of experience as a pharmacy technician
• Pediatric experience preferred
• Ambulatory clinic or specialty pharmacy experience preferred
• High School Diploma or equivalent
• Current accredited pharmacy technician certification (such as PTCB)
• Maintenance of certification expected
• Registration with applicable state board(s) of pharmacy as required by law
• Maintenance of all technician registration for all assigned states expected
• Proficiency with electronic health record systems
• Bilingual English/Spanish highly preferred
• What We Offer (Benefits + Perks)
• We provide these additional benefits and perks:
• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer
• What We Live By
• We're guided by our five core values:
• Our Values:
• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that

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