Administrator

Benefits

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Job Description: Administrator / Receptionist Corporate Onsite, Bupa EC3V 1PP Permanent - Full time, 40 hours a week. Monday to Friday, 8.30am - 5.30pm £30,500 per annum plus excellent benefits We make health happen: At Bupa, we offer a range of services including GP appointments, physiotherapy, and health assessments, as well as having an on-site dedicated nurse. Our services and treatments are available to everyone - not just those with health insurance. We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us. You'll help us make health happen by: You'll contribute as part of a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us. Additional duties include: - Undertake duties in accordance with departmental policies and procedures - Be fully conversant in all areas of Reception, including Main Reception and other areas where patients are "arrived" within a department - Actively meet and greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that contributes to the promotion and improvement of Bupa - Provide efficient and effective administrative support during our users' clinics, tests, or procedures - Deal with letters of guarantee and liaise with insurance companies and embassies as required - Respond to all enquiries regarding hospital facilities or redirect enquiries to the correct departments when needed. Deal with all reception queries and complaints in a courteous and timely manner - Implement manual procedures during computer downtime and transfer information when the system is reinstated - Make follow-up bookings for patients after appointments - Assist patients with booking further tests or consultations Key Skills / Qualifications needed for this role: - Excellent communication (written and verbal) - Ability to deliver outstanding customer service each and every time - Good knowledge of Excel and Word - Well organised, reliable, and proactive - Knowledge of medical terminology (desirable)

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