Bilingual Collector I

Responsibilities

• Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
• Process, follow up, and resolve inbound collection and customer service telephone inquiries
• Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
• Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
• Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
• Meet or exceed established call volume and account action requirements
• Other duties as assigned

Requirements

• Basic knowledge of installment loans, consumer collections, and collections regulations & laws
• Previous collections experience preferred
• Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
• Competencies
• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values
• Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
• *Reasonable accommodations may be made to enable individuals to perform the essential functions.

Additional Information

Dealership: L0238 Driveway Finance Corporation DFC Collector I The DFC Collector I responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due. The DFC Collector I reports to the DFC Collections Supervisor.

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