Credit Controller

Responsibilities

• As a Credit Controller, you'll take ownership of the end-to-end collections process, ensuring customer payments are received in line with agreed terms and aged debt is actively managed.
• Key responsibilities include:
• Owning the reporting and tracking of aged debt, providing clear and insightful updates to the Collections Manager
• Developing and managing customer-specific action plans to drive debt recovery
• Proactively chasing outstanding payments via phone and email
• Managing your own ledger and maintaining strong customer relationships
• Resolving disputes and queries by collaborating with internal teams and stakeholders
• Conducting credit checks to assess new and existing customers
• Processing cash allocation and supporting ERP system activities
• Handling invoice and credit note queries from a shared mailbox
• Raising credit notes in line with internal approval processes

Requirements

• We're looking for someone who combines strong financial awareness with excellent communication and problem-solving skills.
• You'll bring:
• Proven experience in credit control or a similar finance role
• Strong communication skills with the ability to engage stakeholders at all levels
• Confident negotiation skills and a solutions-focused approach
• Good numerical and analytical ability to track and communicate financial data
• The ability to work independently and meet deadlines
• A collaborative mindset and strong interpersonal skills
• Desirable Experience
• Knowledge of best practice debt collection processes
• Experience with credit checking tools (e.g. CreditSafe )
• Understanding of how credit control supports wider business performance
• Technical Skills
• Strong Microsoft Office skills
• Experience using ERP systems
• Ability to communicate clearly and tailor your approach to different audiences (e.g. customers, Finance, Sales, senior stakeholders)
• Next Steps
• Apply online today! We'll be in touch after the closing date to confirm the outcome of your application.
• For any questions, please contact: careers@neosnetworks.com

Additional Information

Credit Controller Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working. Base location: Reading, hybrid working (2 days in the office per week) Salary: Up to £43,000 (depending on experience) Working Pattern: Permanent Full time with the option of hybrid working

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