Commercial Manager

About the role

Klaviyo is the marketing automation platform powering the world's fastest-growing ecommerce brands. As a Commercial Sales Manager, you'll lead a team of Account Executives responsible for bringing net new merchants onto the Klaviyo platform - to win a generation of brands rethinking how they own their customer relationships. You'll build a team that wins consistently, runs a disciplined sales process, and moves quickly in a high-velocity, high-transaction segment. This is a role for a leader who is equally comfortable in the weeds of a deal review and in front of a whiteboard designing a coaching plan. TEAM LEADERSHIP RESPONSIBILITIES Recruit, interview, hire, onboard, and retain top commercial AE talent Inspect the daily workflow of your team - pipeline hygiene, activity cadence, deal velocity - to drive KPI accountability and surface coaching opportunities in real time Run structured weekly 1:1s and team meetings that reinforce priorities, sharpen skills, and sustain a high-performance culture Build and execute individualized coaching plans to close performance gaps and accelerate development Partner with AEs on live deals - joining calls, supporting negotiations, and helping navigate internal approvals for complex or high-value opportunities Lead timely, honest performance conversations in accordance with Klaviyo policy Champion career development: understand each rep's goals and create a visible path toward them SALES EXECUTION RESPONSIBILITIES Deliver results: Build and lead a team that exceeds plan goals and operates with high collaboration, transparency and trust. Living and showcasing Klaviyo's values internally and externally. Forecast ownership: maintain pipeline accuracy in Salesforce, call your number with conviction, and give senior leadership early visibility into risks and tailwinds New logo growth: drive a disciplined outbound and inbound motion focused on acquiring net new merchants in the commercial segment - SMB to mid-market Competitive positioning: equip your team to win against competitors both point solutions and incumbent platforms by articulating Klaviyo's data-first, owned-channel advantage Enablement and curriculum: design a repeatable skills framework covering prospecting, discovery, product demos, objection handling, and multi-stakeholder deal management - continuously iterated based on what's working in the field Cross-functional deal support: work with Solutions Engineering, Legal, and Finance to accelerate deal cycles and remove blockers on complex opportunities Field intelligence: bring insights from the frontline - win/loss patterns, competitive dynamics, pricing friction, product gaps - back to leadership, Product, and Marketing

Requirements

• 3+ years as a closing Account Executive, with a consistent track record of top performance
• 1+ years in a team lead or management role, with demonstrated ability to develop and retain sales talent
• Experience in high-velocity, high-transaction sales - comfort moving multiple deals simultaneously at pace
• Salesforce proficiency and a disciplined approach to pipeline management and forecasting
• Experience navigating cross-functional deal processes involving Legal, Finance, and senior leadership
• Genuine passion for coaching and developing people - you see rep growth as a core part of the job
• High emotional intelligence - you adapt your communication and coaching style to each individual
• Ability to thrive in a fast-paced, evolving environment and make clear decisions under ambiguity
• Familiarity with the MarTech, ecommerce, or DTC ecosystem - understanding how brands think about owned channels (email, SMS) is a meaningful advantage
• Background selling against legacy MarTech or Service platforms or experience in a displacement / switch motion
• Exposure to Klaviyo's platform or comparable marketing automation tools
• Bachelor's degree or equivalent professional experience
• Klaviyo in APAC:

Additional Information

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Commercial Sales Manager

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