Contract Manager

About the role

The Contract Manager serves as the senior-most on-site leadership role responsible for supporting day-to-day management and oversight of the contract. This position acts with full delegated authority and provides operational leadership across all guard force functions to ensure mission-critical readiness, regulatory compliance, and contract performance. The CM ensures execution of all directives received from leadership, synchronizes operations across all installations, and provides hands-on supervision during elevated FPCONs, surge periods, or emergency events. Essential Duties and Responsibilities: Manage all security services and related operations for assigned contract(s), with full authority to make contract-related decisions and ensure all contractual requirements are met. Coordinate and implement contract-specific policies, SOPs, post orders, and operational directives in alignment with company leadership and federal stakeholders. Provide direct oversight, supervision, and support to site-level supervisors, Protective Security Officers, and administrative staff to ensure compliance with performance, safety, quality, and certification standards. Ensure all posts are properly staffed with qualified personnel; prepare and manage staffing schedules to meet contract requirements while controlling labor costs and maintaining accurate timekeeping and payroll records. Maintain real-time awareness of guard force status and operational conditions; coordinate adjustments in response to mission needs, emergencies, or surge requirements. Serve as the primary liaison for daily operational updates, incident escalation, interagency coordination, and compliance tracking with clients and stakeholders. Ensure compliance with all contract deliverables, including scheduling, physical fitness, firearms training, background clearances, uniforms, and certification requirements. Conduct scheduled and unscheduled post inspections; review inspection results, quality control findings, reports, and training gaps to support continuous improvement initiatives. Recruit, interview, onboard, train, coach, evaluate, and discipline personnel as appropriate; document performance actions and make hiring, promotion, and termination recommendations in accordance with company policy and applicable laws. Prepare, review, and submit required operational, staffing, incident, and compliance reports. Support contract startup, transition, and turnover activities, including staffing optimization and onboarding. Be available during normal working hours within 30 minutes and after hours, weekends, or holidays within two hours to address deficiencies or operational issues. Perform additional related duties as required to support business and contract objectives, while not performing Protective Security Officer (PSO) duties while serving in the Contract Manager role. Supervisory Responsibilities: Manages subordinates who supervise armed officer employees. Responsible for the overall direction, coordination, and evaluation of the sites. Directly supervises approximately 100 +/- hourly employees. Carries out management and supervisory responsibilities in accordance with the organization's policies and applicable laws. Competency: To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5): Analytical - Collects and researched data; Uses intuition and experience to complement data; Designs work flows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectiv

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