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Technical Support Manager

External
fugro logoFugro · Aberdeen, UK
Full-timeOn-siteToday
DocumentationLeadershipMoveProcess ImprovementSAFe
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About the role

Do you want to join our Geo-data revolution? Fugro's global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.

Responsibilities

  • In this role, you will:
  • Lead, coach and develop a team of technical support engineers, fostering a collaborative and accountable environment;
  • Ensure the timely and accurate delivery of technical support to internal and external stakeholders;
  • Act as the escalation point for complex technical issues;
  • Manage priorities, workload and resource allocation across support activities;
  • Develop and improve technical support processes, including ticketing, troubleshooting and escalation;
  • Drive knowledge management and ensure effective documentation of issues and solutions;
  • Analyse support data to identify trends and implement continuous improvement initiatives;
  • Work closely with engineering, commissioning and operations teams to resolve issues and improve system performance.

Requirements

  • To be successful in this role, you will bring:
  • Essential:
  • Experience working in a technical support or systems environment;
  • Experience of system testing, diagnostics or commissioning;
  • Knowledge of maritime systems, uncrewed systems or similar technologies;
  • Strong organisational and communication skills;
  • Experience leading or supporting technical teams;
  • A proactive and structured approach to problem solving.
  • Desirable:
  • Experience with uncrewed surface vessels;
  • Experience working with real-time systems or sensor integration;
  • Experience of process improvement or service delivery frameworks;
  • A people-focused and inclusive leadership style.

Benefits

Benefits of joining our teamExtensive career & training opportunities both nationally and internationally.Competitive salaryContributory pension schemeFlexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policiesPrivate medical insuranceHealth cash planGroup life assuranceGroup income protectionElectric car schemeCycle to work schemeDiscounted gym membershipDiscounts platformThe Fugro Card (pre-paid virtual visa card, which earns cash back automatically when money is spent at any participating retailers)Enhanced maternity and paternity payLong service awardsFugro values awardsEmployee referral bonus schemeDisclaimer for recruitment agencies:Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee isHealth insuranceFlexible schedulePerformance bonus

Additional Information

Job Description Fugro is a global leader in geo-data, helping our clients design, build and operate their assets in a safe, sustainable and efficient way. We are looking for a technical support manager to lead the delivery of technical and operational support for our uncrewed surface vessel (USV) systems within Seakit. This role plays a key part in improving the performance, reliability and uptime of our systems. You will lead a team of technical support engineers and work closely with engineering, operations and product teams to deliver structured, high-quality support. You will also drive improvements in processes, systems and ways of working, helping to move the function towards a more proactive and data-driven approach.

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