Senior Business Systems Analyst - GTM

Responsibilities

• CPQ, Product & SKU Systems Analysis
• Analyze product configuration, pricing logic, and quoting scenarios within established system frameworks.
• Support maintenance and evolution of product catalog and SKU structures based on defined GTM and Product requirements.
• Evaluate how product and pricing changes affect quoting, ordering, billing, and reporting workflows.
• Identify operational or data risks introduced by product or pricing complexity and raise findings with system owners.
• Go To Market → Lead-to-Opportunity Systems & Integration Support
• Analyze end-to-end system flows across Marketo, Salesforce, CPQ, and Workato to ensure expected behaviors are functioning correctly.
• Investigate issues where system outcomes differ from defined requirements, determining likely failure domains (data, mapping, timing, configuration, or automation).
• Document observed system behaviors and impacts for review with Product Owner and technical teams.
• Support refinement of documented process flows and controls based on observed operational issues.
• UAT Ownership & Release Validation
• Build and maintain end-to-end UAT test scripts for Lead → Opportunity scenarios, including standard flows and edge cases.
• Prepare and validate test data and system prerequisites across Marketo, Salesforce, CPQ, and Workato.
• Execute regression testing following integration and automation.
• Log high-quality defects with reproducible steps, system record IDs, Workato job IDs, and expected vs. actual outcomes.
• Retest fixes and maintain UAT documentation and sign-off evidence to confirm readiness.
• Integration Issue Triage & Operational Support
• Serve as first-line investigator when Lead → Opportunity system flows fail or produce unexpected outcomes.
• Perform structured triage to determine if issues stem from data/setup, sequencing, mapping, system configuration, or automation behavior.
• Assemble complete diagnostic packets to support rapid resolution, including: Route issues to the appropriate resolution path and validate that fixes address the original issue.
• Analytical Problem Solving & Data Investigation
• Use SQL and system analysis to investigate cross-system discrepancies and data quality issues.
• Identify patterns in incidents and raise recurring risks or improvement opportunities to system owners.
• Apply structured evaluation to select appropriate remediation paths based on established processes.
• Contribute to improving data accuracy and operational consistency within revenue systems.
• Product Ownership Support & Delivery Execution
• Translate business needs into structured requirements, user stories, and test scenarios.
• Manage assigned backlog items for Lead → Opportunity enhancements and defects.
• Provide stakeholders with clear summaries of issue impacts, system constraints, and resolution status.
• Coordinate UAT activities within delivery cycles and ensure test coverage reflects real-world scenarios.

Requirements

• Bachelor's degree in Business, Management Information Systems, Computer Science, or related field (or equivalent practical experience).
• 5+ years of experience as a Business Systems Analyst or similar role supporting Sales Systems, CPQ, or Marketing / Lead-to-Opportunity processes within a SaaS or subscription business model.
• Hands-on experience with Salesforce Sales Cloud and CPQ platforms, including quoting workflows, product configuration, pricing logic, and discounting structures.
• Working knowledge of Lead → Opportunity → Post Sales

Additional Information

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Senior Business Systems Analyst - GTM This role serves as a technical anchor for Fastly's revenue engine, specializing in the analysis and maintenance of CPQ, Product/SKU architectures, and the Lead-to-Opportunity lifecycle. You will be responsible for ensuring seamless system behavior across Salesforce, Workato, Logisense, and NetSuite by performing deep-dive investigations into complex system flows and data discrepancies using SQL. As the primary owner of UAT and release validation, you will build end-to-end test scripts, execute regression testing, and log detailed defects to safeguard the integrity of automated integrations. Beyond technical triage, you will bridge the gap between business and technology by translating stakeholder needs into structured requirements and managing the development backlog for revenue system enhancements.

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