Sr. Director, Engineering Manager- Digital Agents & Integrations

Responsibilities

• Lead and develop the digital agent and integration engineering team, managing performance, career development, hiring, and talent retention for a high-impact technical team
• Manage a blended delivery model that includes employees and embedded vendor engineers, ensuring effective collaboration, knowledge transfer, and team cohesion across all resources
• Drive engineering practice maturity across the digital agent and integration domains, establishing standards for code quality, testing, deployment practices, platform configuration management, and security compliance
• Own capacity planning and resource allocation across digital agent and integration engineering, balancing transformation delivery demands with steady-state operational needs
• Coordinate with solution architects on technical direction for the conversational AI platform, integration architecture, and agent design patterns across voice, chat, and email channels
• Ensure delivery velocity and quality for digital agent reference model development, integration builds, and platform enhancements aligned with the service roadmap
• Manage vendor engineering relationships at the execution level, ensuring embedded vendor engineers deliver expected value and platform expertise while maintaining knowledge continuity
• Champion the adoption of AI-enabled engineering practices across the team, including AI copilots for development, AI-driven testing and quality assurance, and intelligent automation of engineering workflows
• Foster an engineering culture that attracts and retains top talent through investment in developer experience, technical community building, and continuous learning opportunities
• Ensure engineering practices meet McKesson's security, compliance, and regulatory requirements, embedding security-by-design principles into development workflows and platform configurations
• Minimum Requirements : Degree or equivalent experience. Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience)
• Physical Requirement: General Office Demands, We are Flex and Connect with 2 days a week in offic
• Critical Skills
• Proven leadership experience building and managing engineering teams of 5+ engineers in software development, platform engineering, or systems integration environments
• Strong understanding of conversational AI platforms, digital agent design, or AI/ML-powered product engineering, with familiarity with platforms such as Google CCAI, Amazon Lex, or similar
• Experience managing blended delivery models that combine internal engineering talent with embedded vendor or partner engineering resources
• Extensive experience leading engineering teams responsible for platform engineering, AI-powered applications, or enterprise integration development.
• Knowledge of integration patterns, API design, and data flows across multi-platform technology ecosystems (CRM, CCaa

Benefits

Additional Information

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Position Summary The Sr. Director, Engineering Management - Digital Agents & Integrations is responsible for building, leading, and developing the engineering team that delivers McKesson's digital agent and integration capabilities for the contact center technology portfolio. This role leads engineers working within the conversational AI platform to develop digital agent reference models across voice, chat, and email channels, and the integration engineering team building and maintaining interfaces between the digital agent platform, CCaaS platforms, CRM systems, and enterprise systems of record. The position manages a blended delivery model that includes employees and embedded vendor engineers. This leader is accountable for team performance, talent development, hiring, engineering practice maturity, and capacity planning. The Sr. Director partners with solution architects on technical direction, service managers on delivery priorities, and transformation program leadership on resource allocation. By championing AI-enabled engineering practices, fostering a culture of technical excellence, and ensuring security and compliance standards are embedded in engineering workflows, this leader ensures the digital agent and integration engineering function delivers the quality, velocity, and innovation required to support McKesson's enterprise contact center strategy.

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