EUC Engineer

About the role

The EUC Core Technical Specialist works within the EUC Core Support team, which is accountable for overseeing the deployment, maintenance, and support of all physical end-user computing devices and infrastructure. This includes desktops, laptops, AV equipment, printers, and peripherals. The role ensures optimal performance, security, and user satisfaction through effective deskside support and hardware lifecycle management.

Responsibilities

• Oversee deployment, maintenance, and support of physical end-user computing devices (desktops, laptops, AV equipment, printers, and peripherals).
• Deliver effective deskside support to ensure optimal performance, security, and user satisfaction.
• Manage hardware lifecycle processes for end-user devices.
• Handle incidents and service requests within agreed SLAs.
• Maintain compliance across endpoints and cloud services.
• Develop automation scripts to streamline operational processes.
• Optimise hybrid endpoint management using Microsoft Endpoint Manager and Intune.
• Provide cross-platform support, including basic macOS management via JAMF.
• Perform proactive system maintenance and technical troubleshooting.
• Create and maintain clear documentation for efficient knowledge sharing.
• Skills and experience we're looking for:
• Understanding of the ITIL framework
• Proficient in Windows 11 configuration, troubleshooting, and optimisation
• Experienced with Microsoft Endpoint Manager (SCCM), Intune and JAMF for MAC books.
• Skilled in supporting HP desktops, Laptops, Surface devices, MAC books, Printers and peripherals.
• Knowledgeable in Microsoft products including Office 365, Project, Visio and Teams
• High Level of competence in other software products including Adobe Creative Cloud, Cisco, CrowdStrike and bespoke applications.
• Familiar with Azure, Active Directory, Group Policies, DHCP/DNS, and basic networking
• Understands corporate security, anti-virus, and compliance standards.
• Experienced in SLA-driven Service Desk environments and documentation.
• Strong analytical, problem-solving, and capacity planning skills.
• Adept with remote management tools including VNC.
• Excellent communication, organisation, and stakeholder engagement skills.
• Working knowledge of Meeting room technology and associated peripherals.
• Customer-focused, collaborative, and commercially aware.
• Microsoft certifications (e.g., MCSA, MCSE) desirable.
• What you'll get for this role:
• At Domestic & General, we offer so much more than a job - we provide opportunities, support, and benefits that make being part of D&G truly rewarding.
• Competitive salary
• Annual discretionary bonus amount depends on your performance and D&Gs.
• Generous pension scheme - any contributions you, D&G will match up to 7.5%.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Free D&G protection plan and employee discounts to family and friends.
• Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service.
• Life assurance - employer funded cover of 4x basic salary.
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services.
• Salary Finance - access to savings and borrowing through payroll.
• Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles.
• Travel Loans - interest free loans to help spread the cost of annual travel tickets.
• Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000.
• Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes.
• OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• We take your wellbeing seriously with lots of support and tools.
• We're committed to creating an inclusive workplace where everyone feels welcome. We want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply.
• Domestic & General is an equal opportunities employer, which means we treat people fairly and welcome applications from all suitably skilled individuals regardless of gender, age, race, disability, ethnic background,

Benefits

Additional Information

EUC Technical Specialist (Onsite, Wimbledon) Permanent Position Domestic & General is growing fast across 14 countries, protecting the appliances that keep households running and reducing waste by extending the life of everyday devices. As we scale, we're looking for a EUC Technical Specialist to keep our business running by ensuring our people have access to the technology they rely on to keep them productive everyday.

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