User Experience Lead

Responsibilities

• Define, ensure alignment, and communicate a shared UX vision across the initiative or product family, bringing together multiple workstreams into a cohesive experience direction.
• Drive throughput: break down work, assign/coordinate across designers, and manage delivery dependencies.
• Provide final design review and quality gate across the initiative; ensure consistency and accessibility.
• Contribute hands-on to complex/high-risk areas; unblock delivery as needed.
• Mentor heavily: coaching, critique leadership, skill development and confidence building.
• Lead adoption of AI-enabled workflows for the initiative while enforcing quality guardrails.
• AI & Innovation Expectations
• Lead adoption
• Lead adoption of AI-enabled workflows across the initiative. Identify high-value opportunities to accelerate delivery through AI while maintaining the quality and coherence of the user experience.
• Actively encourage the team to use AI tools for realistic prototyping; ensure this capability is supported, practiced, and evaluated as part of the initiative's design workflow.
• Enforce quality
• Define and enforce guardrails for AI use within the team - what requires human review, what can be AI-accelerated, and what should not be AI-assisted. Hold the quality gate on AI-assisted work that ships.
• Develop capability
• Coach and develop team AI fluency. Ensure designers have the skills and judgment to use AI tools responsibly and effectively - not just efficiently.
• Responsible use
• Maintain accountability for AI-assisted work across the initiative. Ensure outputs are traceable, validated, and meet quality, accessibility, and user trust standards before shipping
• Required Qualifications
• Demonstrated ability to own end-to-end UX quality across a major initiative or product family, with accountability for outcomes.
• Experience coordinating design work across multiple designers or workstreams - breaking down work, managing dependencies, unblocking delivery.
• Strong mentorship track record; able to develop designer capability, build confidence, and lead critique culture.
• Balances hands-on design contribution with initiative-level coordination and stakeholder alignment simultaneously.
• Sets the standard for design communication across the initiative - from critique and feedback to stakeholder alignment and delivery trade-offs.

Requirements

• Experience running design programs or initiatives spanning multiple teams or product areas.
• History of improving team delivery practices - review cadence, critique quality, handoff consistency.
• Experience working within or enforcing design system governance across teams.
• Familiarity with AI-enabled design workflows and experience governing their responsible use.
• Experience with resource planning or capacity management for a design function.
• Success Measures
• Initiatives deliver high-quality UX outcomes on time with reduced rework.
• Teams move faster due to clear direction, strong reviews, and effective work coordination.
• Design capability increases through mentorship and strong feedback loops.
• We're obsessed with making this the best job you've ever had!
• We want our teams to love working here, so we've created some incredible perks for you to enjoy:
• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family's health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your fut

Benefits

Additional Information

Job Summary / Objective Player-coach who owns initiative outcomes, balances throughput, and is accountable for vision and quality of delivered solutions. UX Job Family Overview User Experience (UX) roles design and validate user-centered experiences for complex enterprise software. Across levels, the work spans discovery (research and synthesis), design (information architecture, interaction design, prototyping), documentation (wireframes/specifications), and validation (usability testing and iteration). AI is used to accelerate evidence capture, synthesis, ideation, and delivery-while maintaining responsible, transparent, and user-trustworthy outcomes. Core Work Domains Discovery & Research (plan, conduct, synthesize) Design & Prototyping (flows, IA, interactions, prototypes) Documentation & Handoff (specs, annotations, acceptance criteria support) Validation (usability testing, iteration, quality verification) Standards (accessibility, consistency, design system usage) AI Acceleration (synthesis, ideation, workflow automation with guardrails) Level Scope & Accountability Scope: Major initiatives and cross-team delivery outcomes. Design Responsibility: final UX quality gate for initiative; owns delivery trade-offs with product/engineering partners. Typical experience guidance: 7-12+ years with proven initiative ownership and mentorship.

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