Field Quality Manager

Responsibilities

• Collaborate with global manufacturing partners to ensure consistent product quality and drive
• continuous quality improvements across our manufacturing sites. Responsible for overseeing
• sustaining quality improvement, managing the Early Field Failure Analysis (EFFA) program,
• leading failure analysis of field returns, and ensuring effective use of quality analytics to drive
• corrective actions and process improvements. Conduct periodic audits and drive
• corrective/preventive actions (CAPA) to mitigate risks. Work closely with contract
• manufacturers, suppliers, and internal stakeholders to improve product quality and reliability.
• Lead and manage a team of field quality engineers to drive quality initiatives across multiple
• sites. Develop and manage the Early Field Failure Analysis (EFFA) program to identify root
• causes of early-life failures. Oversee Level 0 and Level 1 failure analysis and escalate complex
• failures for deeper investigation. Implement structured 8D, Fishbone, and DMAIC
• methodologies for failure analysis and resolution. Manage and mentor failure analysis teams to
• ensure structured problem-solving and knowledge-sharing. Lead data-driven quality
• improvement efforts by analyzing field return data, manufacturing defect trends, and customer
• feedback. Develop and maintain dashboards and KPIs to track field quality performance. Work
• with engineering and operations teams to translate failure insights into design and process
• improvements. Partner with Product Design, NPI Hardware Quality, Reliability Engineering, and
• Operations to enhance product durability and manufacturability. Provide technical guidance on
• failure mechanisms and drive corrective actions with engineering teams. Support supplier and
• contract manufacturer quality teams in resolving systemic issues.

Requirements

• Bachelor's degree in Engineering (Mechanical, Electrical, or Industrial) or related field (or
• foreign degree equivalent). At least 8 years of experience in quality engineering, failure analysis,
• or field reliability within a high-volume manufacturing environment. At least 8 years of
• experience with FA methodologies (5Why, 8D, DOE, Pareto Analysis and FMEA); At least 8
• years of experience with failure analysis tools including X-ray, FTIR, SEM/EDS, and thermal
• analysis; At least 8 years of experience with data analytics and statistical software (JMP, Minitab,
• Python, SQL, or similar); At least 8 years of experience working with contract manufacturers
• and suppliers in global regions; At least 8 years of experience managing projects and driving
• cross-functional initiatives; At least 8 years of experience with Six Sigma or Lean Manufacturing
• methodologies; At least 8 years of experience with ISO 9001, 13485, and regulatory compliance
• requirements; At least 3 years of experience managing and developing teams in consumer
• electronics, wearables, or medical device industry.
• Up to 30% travel is required to visit company's international manufacturing plants.

Additional Information

Field Quality Manager (Full-Time) Boston, MA

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Company Intel

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