Supervisor, Security

Requirements

• Minimum 2 years Casino Security experience as a Supervisor or Acting Supervisor role
• Experience in Customer Service and or Security Officer duties
• Demonstrated teamwork
• Education
• Verbal and written English; and Cantonese or Mandarin is essential
• Knowledge of computer system applications Word, Excel
• Skills / Competencies
• Displays a high commitment to delivering and improving customer service
• Encourages people to work as a team
• Leads others to achieve business objectives
• Communicates effectively
• Achieves agreed objectives and accepts accountability for results
• Displays a high level of integrity
• Ability to maintain discretion
• Self motivated
• Approachable

Additional Information

REQ14715 Supervisor, Security (Open) POSITION SUMMARY: The Supervisor, Security supports & assists the Shift Manager, Security with the operations of a shift, so that a safe, secure and comfortable environment is maintained. The Supervisor, Security is responsible for ensuring that a high level of effective support is provided to all departments and a high level of customer service is provided to customers. PRIMARY RESPONSIBILITIES: Assisting the Shift Manager, Security to lead teams and to allocate responsibilities and to monitor the performance of colleagues Ensure sufficient Security support is provided to key Departments such as Table Games and Slots Departments Monitor customer service of colleagues and coach colleagues where necessary to enhance customer service quality Plan and carry out workplace administration, complete weekly reports and functions associated with reports Coordinate emergency situations if the Shift Manager, Security is not present To coordinate routine inspections and maintenance of emergency equipment and undertake workplace fire prevention Manage incidents in a discreet and confidential manner appropriate to the situation and to maintain a professional image Monitor all security procedures under the direction of Shift Manager, Security. To monitor lost property and preserve crime scenes. As required perform role of Shift Manager, Security As required perform the functions of a Security officer Adhere to all company policies and procedures Report accidents, injuries and unsafe work conditions to superiors and relevant departments Perform other reasonable job duties as assigned by superiors from time to time KEY PERFORMANCE INDICATORS: Achievement of KPO's and implementation of strategies as identified in the Business Plan Department and company policies and procedures are adhered to Performance and succession criteria are met Collection, Analysing & Organising Information Communicating Ideas and Information Planning & Organising Activities Solving Problems Cultural Understanding

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at melcoresorts? Share your experience