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Business Process Expert

External
iberdrola logoIberdrola · Glasgow, UK
ContractHybridToday
ComplianceNegotiationPayroll
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Responsibilities

  • You'll play a key role in providing expert guidance on contract frameworks, policies, and standards, enabling improved performance, compliance, and efficiency across all contract-related activities.
  • The role also contributes to the evolution of the Centre of Excellence by embedding standardised processes, leveraging insights and data to inform decision-making, and strengthening organisational capability in contract and supplier management.
  • Responsibilities include but are not limited to:
  • Establish and maintain contract management frameworks, policies, and standards to drive consistency across the organisation. Ensuring compliance with internal governance, legal, and regulatory requirements.
  • Lead the end-to-end management of contracts drafting of service description and service level, negotiation, execution, performance monitoring, and renewal/termination.
  • Ensure contracts are structured to optimise commercial outcomes and minimise risk and drive value through effective negotiation, cost control, and performance management.
  • Partner with internal stakeholders (e.g., procurement, legal, finance, operations) to provide expert contract guidance and support business objectives.
  • Track contract performance against agreed KPIs and SLAs, providing reporting and insights to support decision-making and continuous improvement.
  • Oversee and coordinate processes within the Centre of Excellence to ensure governance controls, and operational requirements are fully in place prior to implementation.

Requirements

  • Proven record of successfully working independently with minimal direction to deliver business results on time with a high quality of accuracy, consistency, and attention to the details essential
  • Demonstrated negotiation skills with the ability to secure favourable outcomes.
  • Strong analytical and problem-solving capabilities.
  • Ability to influence and engage stakeholders at all levels.
  • Excellent communication and interpersonal skills.
  • Experience implementing or working within governance frameworks and standardised processes.
  • Strong attention to detail and ability to ensure compliance.
  • Minimum Criteria
  • Strong Commercial & Risk Awareness
  • Stakeholder Engagement & Influencing Skills
  • Governance & Process Expertise
  • Analytical & Communication Skills
  • Experience in Change Delivery oversight

Benefits

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.36 days annual leaveHoliday Purchase - perfect your work/life balance with extra annual leaveShare SchemesPayroll Giving and Charity Matched FundingTechnology Vouchers - save more and spread the cost of your technology purchasesElectric Vehicle Schemes - to help you transition to green/clean drivingCycle to Work scheme and Public Transport Season Ticket LoansHealthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health AssessmentsLife Assurance (4x salary)Access to Savesmart financial wellbeing supportPlus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and moreWhy ScottishPowerInclusion, diversity, and a social purpose are at the heart of everything we do. Together with ourHealth insuranceDental insurancePerformance bonus

Additional Information

Job Title: Business Process Expert Location: Aspect House, Blantyre (Hybrid) Salary: From £47,200 per annum with up to 10% annual bonus and other excellent benefits Help us create a better future, quicker ScottishPower Customer Business is hiring a Business Process Expert to join their Centre of Excellence department within the UK Operation. Reporting to the Change Management Manager, this role will serve as the key point of contact for Contract Management while also taking responsibility for overseeing and optimising processes across both the change management and contract management functions.

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