Front of House Assistant - I-HUB

About the role

Scale Space is an exciting joint venture between Imperial College London (a global top 10 University) and Blenheim Chalcot (the UK's leading digital venture builder) which is running three innovation centres including c.350,000 sq. ft in the heart of Imperial College's White City Campus. Scale Space is a scaleup community, providing access to the people, services and space businesses need to succeed. Our buildings foster 'collisions', collaboration and innovation between tenants, including facilitating access to Imperial College London's research and talent, and to Blenheim Chalcot's venture building expertise, as well as other universities such as the University of Nottingham. Scale Space, in partnership with Imperial College London, manages the front of house and community aspects of Imperial's I-HUB building , with an emphasis on the experience for new and existing members. As such we are looking for a passionate, driven individual with customer satisfaction at the heart of their thinking to help us deliver on our vision for the I-HUB building. The I-HUB provides fully fitted and bespoke laboratory and office space to accommodate commercial R&D activities, across c.175,000 sq. ft. The I-HUB supports knowledge-intensive companies and the commercialisation of scientific research by providing a home for businesses from around the globe to scale their business and work directly alongside Imperial's world-leading academics. Through this co-location model, businesses, entrepreneurs and world-class researchers can share ideas and turn scientific and technological discoveries into new products and services. You will be responsible for: Be the first smile people see - welcome members and guests warmly and professionally Know your community - greet key members by name and understand their business needs Deliver a professional and welcoming front-of-house experience for members, visitors, and partners Respond to enquiries via email, phone, and in person efficiently and graciously Manage visitor check-ins, access passes, and general building access requests Assist with meeting room and event space bookings, setup, and on-the-day support Support member onboarding, community events, communications, and general operational administration

Requirements

• Proactive, highly organised, and naturally helpful
• Always ready to roll up their sleeves and go the extra mile
• Warm, friendly, and approachable - you love people and it shows
• A team player who can also thrive independently
• A background in customer service or front-of-house/reception is a big plus
• Key Skills:
• A true 'customer-first' mindset
• Confident communication skills (written & verbal)
• Comfortable with tech - particularly Outlook, Word, and Excel. Open to learn new AI technology.
• Great at prioritising and multitasking
• Positive, can-do attitude - someone who sees solutions, not problems
• What's in it for you?
• At Scale Space, we don't just offer a job - we offer a place where your personality and energy make a difference every day. As our Community Assistant, you'll be the friendly face and go-to person for our members and visitors, playing a key role in the heartbeat of our space.
• Here's what you'll get in return:
• We pay the London Real Living Wage, with a competitive salary and up to 10% annual bonus
• FREE lunch every day - enjoy a variety of hot meals and fresh salad options
• 25 days paid holiday, plus Bank Holidays
• Life Assurance
• Pension Scheme
• £1,000 flexible benefits budget - choose from private health insurance, extra holidays, gym membership, and more
• Ongoing learning and development opportunities to help you grow
• Access to a vibrant calendar of professional and social events
• Join a warm, welcoming community that's all about innovation and collaboration

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