L2 Application Support Engineer
External
Trinity Consulting · SingaporePrepare for this interview
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About the role
- Diploma or higher in Computer Science, Information Technology, or a related field. - Minimum 3-5+ years of relevant experience in application support, systems support, or operations roles. - Experiences supporting production systems in a high-availability or mission-critical environment. - Strong hands-on experience with: o Application loganalysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, GoogleAnalytics, etc) o Linux/Unix environments - Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS). - Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries. - Basic knowledge on REST APIs, system integrations and authentication design - Understanding of incident, problem, and change management processes. - Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty). - Strong analytical and troubleshooting skills.
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