Customer Service Engineer

About the role

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation. HaslerRail AG is proud of its more than 130-years tradition in the field of railway technology. With its headquarters in Bern, Switzerland, we are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous of Swiss quality in the railway market. For the expansion of our team, we are seeking to hire in Verona a dynamic and motivated Customer Service Engineer. Main Tasks Manage customer service (CS) project activities from offer to execution, including variation orders, training, and on-site support. Prepare and present refurbishment and technical service offers, especially for obsolete or third-party product replacements. Act as the primary interface with customers for technical issues, claims, and support requests. Coordinate internally (R&D, system engineering, production, repair teams) to resolve issues and ensure project delivery. Support sales in refurbishment projects and provide technical input for customer solutions. Contribute to obsolete product management in collaboration with product management and other stakeholders. Deliver training sessions or perform on-site investigations when required. Communicate project status and updates to customers, internal teams, and management. Strong knowledge of railway technology and customer service environment. Experience in system engineering, project management, or development. Ability to manage technical and commercial aspects of offers independently. Effective communication skills with customers and cross-functional teams. Autonomous, proactive, and able to prioritize tasks with minimal supervision. Team-oriented mindset with balanced interpersonal skills. Market-oriented thinking and solid IT skills. Desirable: knowledge or interest in cybersecurity. We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You'll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.

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