Skin Therapist

About the role

Position Summary - The Skin Therapist is responsible for delivering professional skin, facial, and wellness treatments while creating an exceptional customer experience that builds trust, loyalty, and long-term relationships. - The role focuses on providing personalized consultations, recommending suitable treatment programs and home-care solutions, and supporting the achievement of outlet sales and service targets through professional, customer-centric, and conceptual selling approaches. - The Skin Therapist reports directly to the Spa Manager. Customer Experience & Service Excellence - Deliver high-quality facial, skin wellness treatments professionally and consistently according to company standards. - Create a warm, personalized, and memorable customer experience throughout the customer journey. - Conduct thorough consultations to understand customers' skin concerns, lifestyle, wellness goals, and expectations. - Recommend suitable treatments and home-care solutions based on customers' needs and desired outcomes. - Build strong customer relationships to encourage repeat visits, customer loyalty, and referrals. - Handle customer feedback and concerns professionally with strong service recovery skills. - Maintain treatment quality, hygiene, cleanliness, and professionalism at all times. Treatment Consultation & Conceptual Selling - Educate customers on skin conditions, treatment benefits, treatment plans, and home-care routines in a professional and non-pushy manner. - Promote and recommend suitable treatment packages, memberships, and retail products through consultation-based and solution-oriented selling. - Link retail products naturally with treatments to support customers' long-term skin and wellness results. - Build customer confidence and trust through strong product knowledge and professional recommendations. - Achieve individual and team sales targets for treatments, packages, memberships, and retail products. - Follow up with customers on treatment progress, rebooking, and treatment continuity. Operational Responsibilities - Prepare treatment rooms, equipment, and products before and after each treatment session. - Ensure treatment rooms and work areas are maintained according to hygiene and operational standards. - Manage treatment time effectively without compromising treatment quality and customer experience. - Ensure accurate customer records, treatment notes, and consultation details are updated in the system. - Support outlet promotions, campaigns, events, and operational activities as required. - Adhere to company SOPs, safety guidelines, and operational procedures always. Teamwork & Professional Development - Work closely with the Spa Manager and team members to achieve outlet goals and service standards. - Participate actively in training, coaching, role plays, and skill development programs. - Continuously improve practical treatment skills, consultation techniques, communication, and selling capabilities. - Keep updated on new treatments, products, technologies, and promotional activities. - Maintain a professional appearance, positive attitude, and strong customer service mindset. Requirements & Qualifications - Minimum secondary school qualification or equivalent. - Professional certification in beauty, skin, facial, preferred. - Minimum 2 years of relevant experience in as a skin therapist. - Strong practical treatment skills and skin care knowledge. - Good communication, consultation, and relationship-building skills. - Confident in recommending treatments and retail products professionally and naturally. - Customer-focused, proactive, well-groomed, and service-oriented. - Able to work in a fast-paced and target-oriented environment. - Proficient in English and Mandarin preferred. Key Competencies - Customer Experience Excellence - Consultation & Communication Skills - Conceptual & Solution-Based Selling - Retail & Package Sales Capability - Skin & Product Knowledge - Professional Grooming & Service Etiquette - Teamwork & Accountability - Time Management & Operational Discipline

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