Service Screw

Responsibilities

• Meet and greet lounge passengers positively and politely.
• Clear plates and used cutlery from passengers' tables, politely and promptly.
• Ensure that the overall cleanliness of the lounge is well maintained.
• Answer questions about the menu, ingredients, or lounge offerings.
• Promptly clean all tables, chairs, and sofas, after passengers have vacated the area.
• Replenish all coolers and bar counters with the necessary drinks and table accessories.
• Ensure quick and correct order fulfillment and delivery
• To assist in covering any other job positions, as and when required by the working situation.
• Handle customer concerns or complaints promptly and professionally, escalating to the supervisor when necessary.
• Ability to read, write and converse in English.
• Good interpersonal and communication skills.
• Good customer service skills.
• Adaptable to change and a good team player.
• Physically fit and comfortable with standing for long hours.
• Comfortable with laborious/physical work.
• Comfortable with a fast-paced working environment.
• Training will be provided, no experience needed.
• May be required to do overtime (OT), when needed
• . Available to work both day and night shifts
• Qualifications & Skills:
• High school diploma or equivalent preferred.
• Previous F&B or customer service experience is an advantage, especially in busy or high-traffic areas.
• Strong communication and interpersonal skills.
• Ability to work in fast-paced environments and manage time efficiently.
• Positive attitude and strong work ethic.
• Must be flexible with shifts, including weekends, holidays, and early/late hours, based on airport operations

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