IT Support Services Lead (Infrastructure)

Requirements

• The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
• Lead and manage enterprise IT infrastructure operations and strategy.
• Design and maintain scalable, high-availability infrastructure environments.
• Manage Nutanix (HCI, virtualization, storage) infrastructure.
• Administer Active Directory (AD), DNS, DHCP services.
• Oversee Microsoft 365 (Exchange, Teams, SharePoint).
• Manage Entra ID, MFA, SSO, and Conditional Access.
• Implement Intune for endpoint and device management.
• Configure Group Policy Objects (GPO).
• Manage file servers, storage systems, and access controls.
• Implement Rubrik backup and disaster recovery solutions.
• Drive patch management and vulnerability remediation.
• Lead service desk team and handle escalations.
• Ensure ITIL-based service management processes.
• Maintain infrastructure documentation and SOPs.

Additional Information

The Lead, Infrastructure & Security, is responsible for managing and supporting the company's global IT infrastructure and security operations in alignment with organizational objectives. This role is essential in ensuring technology systems are maintained and improved to meet operational requirements. The Manager is expected to follow the strategic direction and leadership established by their supervisor and company leadership. The position is responsible for implementing best practices, maintaining accountability, and actively managing risks to business continuity and data protection. The Manager translates technical requirements into practical solutions and communicates effectively across departments, while ensuring all initiatives remain consistent with guidance and priorities set by executive leadership.

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Company Intel

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